Scope:

The IT Systems Administrator will be the initial point of contact for providing technical support to end-users who need assistance with their computer hardware or software. This may involve fixing a technical fault, answering a query, fulfilling a service request – anything that is needed to allow the user to return to work satisfactorily. The IT Systems Administrator will also assist with user rights, passwords, user accounts and basic level security administration.

The IT Systems Administrator is committed to delivering excellent customer service. Their strong communication skills will help them diagnose the user’s issue and explain technical issues in a way that non-experts can understand. Most of their work will take place on site.

Essential Job Function:

· General Requirements:

o Identify and diagnose issues and problems

o Advise users on action to take

o Categorize and record reported issues in the company ticketing system

o Escalate unresolved problems.

· User Support

o Effectively question users to establish symptoms

o Follow guidelines and applies basic product knowledge to resolve user requests

o Escalate unresolved incidents

o Support users that have little to no computer skills

· Problem Management

o Investigate incidents to find root cause, and resolve or escalate

o Make sound decisions in emotionally charged environments on appropriate actions and business impact

o Check IT knowledge base system to find out if similar problems have occurred in the past

o Rapidly identify failing components, selecting alternatives such as repair, replace, or configure

o Update knowledge base to facilitate future resolution of common errors

· Communication and Knowledge Sharing

o Listen to others to understand their point of view

o Confidently present messages in a clear and precise manner

o Share information with team members to help them become more effective

o Structure written and oral communication to ensure clarity.

· Attention to Detail

o Accurately and carefully follow established procedures

o Check work to ensure it is complete and free from errors

o Act promptly to service requests

· Change Management

o Follow guidelines to implement requests for change, avoiding service disruptions and cohering to service levels and information security requirements

o Apply change management procedures.

· Leadership and Teamwork

o Build and sustain positive relationships with team members and users

o Respect and value others and be sensitive to difference opinions and perspectives

o Be responsive to changing team priorities.

· Cybersecurity

o Work to implement and support security tools

o Assist in CMMC L2 level compliance and certification

· ITIL Foundations a plus

· Network + desired

· Security + desired

· Experience with management tools such as Sophos and ManageEngine

· Active Directory knowledge (3 years +)

o Group Policies

o Proper domain administration

o Secure LDAP

· Microsoft tools experience desired

o InTune

o Office 365

o Data Loss Prevention

· Operating systems

o Windows server 2016 or newer

o Linux (multiple versions)

o Windows 10& 11 desktop

Requirements

Essential Qualifications, Education and Experience:

· Bachelor’s degree in Computer Science or similar education preferred

· At least five years in similar role preferred

· Support at PCB manufacturing a huge plus

· Excellent written and verbal communication skills

· Strong diagnostic and analytical skills

Physical Requirements:

· Computer based role. Must be able to work in front of a computer for extended time periods.

· No or very limited physical effort required

· Work is normally performed in a typical interior/office work environment

ITAR Compliance Requirement:

This position requires access to controlled technical data and/or participation in activities subject to the International Traffic in Arms Regulations (ITAR). As such, all applicants must be U.S. persons, as defined by ITAR (U.S. citizens, U.S. lawful permanent residents, or individuals with refugee/asylee status). Candidates who do not meet ITAR eligibility requirements will not be considered for this position.

AdvancedPCB is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law (EEOC).

Compensation: Exact compensation may vary based on skills, experience, and location.

About AdvancedPCB

AdvancedPCB is a leading manufacturer of high-reliability printed circuit boards. The company features 6 total manufacturing sites: Santa Clara, our headquarters in the heart of the Silicon Valley; 2 in Southern California, 1 in Maple Grove, Minnesota, Aurora, Colorado and Chandler Arizona. Currently, the company is viewed as over $100 Million; 180,000 sq. ft. of manufacturing space with over 480 employees, making AdvancedPCB one of the largest privately held printed circuit board manufacturers in North America.

Visit us!

https://www.advancedpcb.com/en-us/

Salary Description

$65,000 to $75,000 DOE

AdvancedPCB

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IT Systems Administrator