Agility Robotics is a pioneer. Our robot, Digit, is the first to be sold into workplaces across the globe. Our team is differentiated by its expertise in imagining, engineering, and delivering robots with advanced mobility, dexterity, intelligence, and efficiency -- robots specifically designed to work alongside people, in spaces built for people. Every day, we break through engineering challenges and invent new solutions and capabilities that will one day make robots commonplace and approachable. This work is our passion and our responsibility: our mission is to make businesses more productive and people's lives more fulfilling.

Agility Robotics is deploying humanoid robots that are solving real-world challenges in logistics and manufacturing. Perceiving and understanding the world is critical to Digit's success in these applications. The IT team is looking for a senior systems administrator to help build core systems and improve our work from the ground up.

What We Do

The IT team has the twin responsibilities of making the technology that every Agility Robotics uses as effective and frictionless as possible while also optimizing the performance of our corporate technology stack. We do that by promoting secure, repeatable processes, supporting data wherever it lives, and delivering self-service solutions whenever possible. Everyone at Agility Robotics is a stakeholder and a partner. IT has a diverse range of functions, including incident response, laptop support, office networking, audio/visual administration, SaaS application integration, new hire orientation, and end-user training.

Responsibilities

As systems administrator you will own the development of endpoint management and IT products across the organization
Design, develop, deploy and maintain long lasting solutions to reduce friction and support engagement
Identify trends in request tickets and help build automation and process/product improvements to make the company work more effectively over time and intelligently reduce risk
Collaborate with the rest of the IT to manage inbound support requests and incidents, and resolve them according to our service level agreements
Provide top tier customer support in-person, in our ticketing system, and via chat for escalated issues
Drive documentation and training for our employees to effectively use our corporate tools
Secure configuration and access management of our operational production tooling
Participate in weekly sprints and IT projects, both as a contributor and as a subject matter expert

Requirements

6+ years of experience deploying solutions and maintaining IT products as a systems administrator in a technical environment
Experience in a multi-input, fast-paced IT support organization that prioritizes customer service, security, and innovation
Familiarity with our operating systems of choice, including macOS, Ubuntu, and Windows
Experience driving product improvements and policies in Okta, GitHub, Slack, Google Workspace, NinjaOne, Zoom, and Jira
The ability to thrive as a regional operator as part of a geographically diverse team
Experience configuring and maintaining common small office networking products
Familiarity with Agile frameworks to keep projects on track and delivered at velocity is a bonus

Bonus Qualifications

Experience with discrete manufacturing
Experience in risk management within SOC 2 Type 2 environments

What We Value

In addition to our core values, which are not unique to this position and are necessary for Agility Robotics employees:

We value high-performing creative individuals who dig into problems and opportunities
We strongly believe everyone should be treated with respect and dignity while performing the duties and responsibilities of their position
We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company
We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply

Full-time Employees are eligible for Benefits:

401(k) Plan: Includes a 6% company match.
Equity: Company stock options.
Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
Benefit Start Date: Eligible for benefits on your first day of employment.
Well-Being Support: Employee Assistance Program (EAP).
Time Off:
- Exempt Employees: Flexible, unlimited PTO and 10 company holidays, including a winter shutdown.
- Non-Exempt Employees: 10 vacation days, paid sick leave, and 10 company holidays, including a winter shutdown, annually.
On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
Parental Leave: Generous paid parental leave programs.
Work Environment: A culture that supports flexible work arrangements.
Growth Opportunities: Professional development and tuition reimbursement programs.
Relocation Assistance: Provided for eligible roles.

Agility Robotics is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, it is the policy of Agility Robotics to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Agility Robotics prohibits any such discrimination or harassment.

Agility Robotics does not accept unsolicited referrals from third-party recruiting agencies. We prioritize direct applicants and encourage all qualified candidates to apply directly through our careers page. If you are represented by a third party, your application may not be considered. To ensure full consideration, please apply directly.

Apply Now: https://grnh.se/b444bbd04us

Agility Robotics

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Senior Systems Administrator, IT