This role will be responsible for the execution of diagnostics in alignment and with manufacturer expectation of quality and efficiency. You will also be responsible for the facilitation of client’s assets life cycles, including cycle counts accuracy and updates to the devices library. You will support the beginning clerical stages of the IT Logistics and repairs processes in partnership with Repair and IT Logistics Technicians.

Essential Duties

Perform admin duties to facilitate device life cycle process, such as checking in computers, iPhones and tablets, opening service tickets, verifying warranty information, and providing detailed instructions to customers about the repair process
Review and diagnose customer devices, analyzing the performance to determine details of equipment problems
Responsible for transferring devices and parts between offices, including pickup, delivery, and shipment for manufacturers or clients, as well as preparing shipping manifests and tracking scheduled deliveries
Ability to lift, push, and pull up 50+ lbs on a daily basis

Roles & Responsibilities

Update applicable systems and client’s internal asset management systems throughout the repair process, troubleshooting with vendors through provided portals for support
On-boarding and off-boarding of hardware and operating systems for "special case" clients' new hires, break/fix and exiting employees, monitoring those projects daily
Responsible for "storage customer" asset management and indexing non deployable in preparation for e waste and general storage
Maintain accurate data and records of devices with details of life cycles, escalations, or comments through internal systems
Keep an organized workspace for successful sorting and distribution of machines/devices
Work cross functionally with other departments throughout the organization, striving to meet SLA’s (Service Level Agreements).
Conduct cycle counts and investigate the outcomes of those counts, reporting to leaders any discrepancies
Contribute to the entire service department by demonstrating flexibility and proactively assisting in areas where needed
Engage with vendors, customers, and team members with a positive attitude, aligning with the company’s core values
Ability to travel between worksite locations, as needed
Perform other duties as needed and requested by Leadership

Qualifications

1+ years of experience in a Customer Service role
Knowledge of Microsoft Office or Google Suite
Familiarity with device repairs and/or shipping and receiving
Netsuite or applicable SaaS experience is a plus

ComputerCare is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Total compensation package may include:

Medical, Dental, Vision options, 401K Employer Matching, Company Paid Life Insurance, HSA, FSA , Employee Assistance Program (EAP), Adoption Assistance, Commuter Benefits, Coursera - Professional Certifications, Vacation Time & Sick Time Accrual, Time off for Community Volunteerism

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IT Asset Management Coordinator