About CyberClan

Founded in 2006, CyberClan is a global leader in cybersecurity and incident response. We help organisations recover quickly and securely from cyber incidents, ensuring minimal disruption and maximum resilience. With expert teams located across multiple time zones, we provide support and solutions around the clock, ensuring our clients receive continuous care and expertise whenever they need it.

About the Role

We’re seeking a skilled and proactive System Administrator to join our Post-Breach Remediation team. This role offers the opportunity to work within a cybersecurity-focused environment, supporting clients in restoring and strengthening their IT infrastructure following incidents.

You’ll be involved in a wide range of technical activities — from designing and deploying systems to hands-on infrastructure work such as server installation and configuration. The role spans both on-site and remote support and requires frequent travel across the US, occasionally at short notice.

Key Responsibilities

Rapidly assess and restore client environments impacted by cybersecurity incidents, including ransomware encryption or data exfiltration.
Build, configure, and maintain physical, virtual, and cloud-based servers, ensuring secure and stable operations.
Design and implement tailored IT infrastructure recovery plans based on the unique needs and technologies of each client.
Restore functionality across the full technology stack — from hypervisors and servers to desktops, laptops, and network devices.
Work at the network, infrastructure, and user level to bring systems back online safely, securely, and efficiently.
Manage and recover core services including Active Directory, DNS, DHCP, GPO, and remote access tools.
Collaborate closely with client teams, adapting to their environments and tools while bringing expert-level knowledge and professionalism.
Maintain and restore backup and disaster recovery solutions, ensuring data integrity and minimal downtime.
Participate in an on-call rotation to provide critical infrastructure support during high-pressure recovery scenarios.

Essential Experience

Helpdesk Support – providing frontline assistance and resolving user issues
3rd Line Support – handling complex escalations and advanced troubleshooting
Field Engineer – delivering on-site technical support and installations
Backup Engineer – managing data protection, recovery, and continuity solutions
Server Engineer – building, configuring, and maintaining server infrastructure
Infrastructure Engineer – designing and supporting core IT systems and networks
Cloud Engineer – deploying and managing services across platforms such as Azure, AWS, and Microsoft 365
System Administrator – overseeing daily operations, system health, and performance

This role suits someone who has progressed through a variety of technical positions and is confident working across both physical and virtual environments.

Essential Technical Skills

Windows Server 2008–2025
Active Directory, DNS, DHCP, GPO
Remote Desktop Services, RDP and 3rd party Remoting tools.
Virtualisation platforms (Hyper-V, VMware)
Microsoft 365, Azure, AWS
Backup solutions (e.g., Veeam, BackupExec)
Desktop imaging tools (MDT, SCCM, Intune)
Networking fundamentals (IP, routing, switching, firewalls)
PowerShell scripting and automation
Web and Email filtering

Desirable Skills & Experience

Familiarity with cybersecurity environments or incident response
Experience with:
Security hardening (VPNs, firewalls, group policies)
Security monitoring tools (e.g., SIEM)
Linux / MacOS platforms
SQL DB

Soft Skills

Excellent communication and interpersonal abilities
Calm and confident in high-pressure situations
Strong organisational and time management skills
Willingness to travel frequently and work on-site
Self-driven and adaptable to evolving priorities
Supportive team player with mentoring capabilities

Qualifications

Degree in Information Technology, Computer Science, or a related field (or equivalent experience)
Preferred certifications:
CompTIA Network+, Server+, Security+
Microsoft MCSA/MCSE
Microsoft AZ-900/ AZ-104
Cisco CCNA/CCNP
ITIL, PRINCE2, or PMI
CISSP, OSCP, GCIH, GCFA (desirable)

Job Type

Full-time/Exempt

Preferred Location

Illinois, Wisconsin, Indiana, and Michigan

%of Travel Required

Up to 70%

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

CyberClan is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status

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