Are you passionate about ensuring individuals have the right products for their specific needs? Have you worked in a regulatory environment? The Individual and Family (I&F) team at Delta Dental helps solve benefit coverage issues for individuals and families not covered by group dental plans. Our Product Owner – Individual Business role uses a collaborative approach to create and enhance product offerings, ensuring we’re continually meeting the needs of our customers.

At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position in Western Washington varies between $81,900 – $116,550, and for Eastern Washington varies between $71,411 - $101,623. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza Corp. intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.

Establish relationships with key partners, including customers and business stakeholders.
Translate high-level customer needs into commercially viable products and services, and lead the plan development process, communicating with the Regulatory Team for plan submission.
Represent I&F in the Contract Language Workgroup (KLAW)
Propose and prioritize the work in the product roadmap in accordance with product strategy and goals
Lead and continuously improve the quality review program to assure regulatory compliance and efficient administration of products.
Provide analysis of information to address process or system deficiencies.
Use problem solving skills to determine customer needs, evaluate potential problems and propose solutions.
Lead cross-functional process to ensure products are designed, developed, configured and administered on time, on strategy and on budget
Manage all aspects of I&F product portfolio, including long and short-term development and coordinate processes for modifications or updates to existing products, including pricing, contract changes and product/system configuration.
Develop and lead operational readiness and market roll-out plans for product launches and improvements. Archive I&F plan filings and disseminate to Health Care Benefits Manager (HCBM)/Third Party Administrator (TPA). Follow-up and verify proper documents are reflected on DDCM.com and in member communications.
Handle regulatory communications between Delta Dental of Washington collaborators, outside plan administrators, and vendors.
Represent I&F team at HCBM, TPA and vendor meetings and share findings with the I&F team.
Lead all aspects of Office of Insurance Commission (OIC) activity, including filing, and tracking OIC Objections and communications; develop meaningful reporting to monitor and to identify trends and opportunities for HCBM/TPA.

The experience, skills, and education needed to succeed in the position are outlined below. These requirements are representative of the knowledge, skills, and abilities required to successfully perform the essential functions of the role.

Bachelor’s degree in marketing, business management, or related field; or equivalent experience
5+ years in product management, development, or administration, ideally in the medical or dental field, with knowledge of product design and marketing practices.
Strong written and verbal communication skills, with experience collaborating with executives, managers, developers, and subject matter experts.
Ability to develop reliable, repeatable and rapid solutions to business and end-user problems.
Experience in design thinking, conducting partner interviews and facilitating stakeholder workshops.
Proficient in project management, including risk management, tracking dependencies, and reporting project status.
Ability to analyze processes and systems to determine opportunities for improvement and root causes of issues or deficiencies.
Experience in applying processes and technology to improve business outcomes.
Skilled in coordinating cross-functional teams, with a preference for experience with distributed teams.
Familiarity with competitor analysis and managing compliance requirements.

Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.

Delta Dental of Washington

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Product Owner - Individual Business