Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

We want people who are passionate about building features that you and your peers will love.

At DigitalOcean, Data Center Technicians play a massive role in the success of our business. Our amazing Data Center team is responsible for maintaining and growing the physical infrastructure of the DigitalOcean cloud, past, present, and future. They own everything related to the physical servers and networking gear that enables our company and our customers to scale.

Day-to-day duties may include everything from replacing a faulty drive in one of our servers to flying overseas to set up a brand-new Data Center from scratch. In exchange for your expertise and enthusiastic interest in DigitalOcean, we can offer you a role on a fast-growing, and collaborative team where you'll be given regular opportunities to hone your skills and learn new ones.

This position is for the Richmond area and requires you to be onsite.

What You'll Be Working On

Supporting data center engineers with on-site physical deployments
Racking, stacking, and cabling servers, power distribution units, and switches under the guidance of data center engineers
Replacement of server components such as CPU, RAM, drives and boards
Submitting RMA to equipment manufacturers, shipping and receiving gear to and from remote locations and vendors.
Work through assigned tickets and work requests effectively, performs basic diagnosis and repairs to hardware in line with internal SLAs
Assists data center engineers in debugging network, hardware, and Linux OS-related issues
Assists with asset management, tracks and monitors data center hardware and component inventory

What We’ll Expect From You

Hands-on experience with servers, hardware, and networking is preferred but not essential
Passionate about data center hardware and infrastructure
Interest in networking, hardware, and Linux OS
Excellent verbal and written communication skills, collaborative nature, and a friendly can-do attitude
Can perform a basic level of troubleshooting preferred but not essential
A strong desire and aptitude for solving problems
A valid driver’s license (must be comfortable with driving)
Willing to receive guidance from senior engineers and technicians
Ability to logically analyze and solve problems
Willingness to participate in an on-call rotation
Ability to travel domestically and internationally (10% - 15% travel)
Ability to be on your feet all-day
Ability to lift objects up to 50 lbs
Ability to be on-call outside of business hours for escalations as needed

Compensation Range

$54,000 - $67,000
This is a remote role

Why You’ll Like Working for DigitalOcean

We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

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