About The Company

EuropTec USA, LLC is a U.S. glass fabricator with a 75-year history of supplying fabricated glass and specialty items to the appliance market. We were previously known under the names of Marsco Manufacturing and Engineered Glass Products. With the recent acquisition by Glas Trösch Group, we now have the resources to significantly grow both domestically and overseas. Glas Trösch Group is a family-owned glass company based in Switzerland with $2BN in revenue and 6000 employees worldwide. With two manufacturing facilities and a warehouse in the Bridgeport and Canaryville (Back of the Yards Industrial Stockyards) neighborhoods of Chicago, we provide a wide variety of products for the appliance (oven doors and microwave ovens) and lighting markets. We are now poised to leverage our relationship with Glas Trösch to enter the U.S. rail market by providing glass and frame assemblies.

We are looking for a hands-on and versatile IT Systems & Applications Administrator to support operations at EuropTec USA. In this standalone role, you will take ownership of our business-critical applications—especially our ERP system—and act as the local point of contact for all IT infrastructure needs. While the IT organization is decentralized and infrastructure strategy is defined centrally at our headquarters in Switzerland, you will be responsible for ensuring smooth day-to-day IT operations on-site and collaborating closely with the central IT team.

Key Responsibilities

Serve as the primary owner of business applications, with a focus on ERP system administration and support
Act as the local lead for IT infrastructure operations, in coordination with the central infrastructure team
Collaborate with cross-functional support teams to resolve application and infrastructure issues efficiently
Coordinate hardware and software provisioning for end users in cooperation with central IT
Advise and assist users in application usage and process handling
Analyze and resolve application-related incidents and errors
Develop, document, and enforce IT processes and standards
Maintain and update technical documentation and inventory records
Participate in projects such as ERP upgrades, new system rollouts, and integrations

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent hands-on experience in IT operations and application support
Strong analytical skills and a structured, service-oriented approach
Proficiency in SQL and interest in ERP systems and software development
Excellent communication skills
Willingness to work independently and take ownership of local IT operations

Occasional travel may be required

EuropTec

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IT Systems & Applications Administrator