Summary:

This position is responsible for the reliability, sustainability, and core functionality of the server and related infrastructure along with key applications and cloud-based platforms that integrate into that infrastructure.

Functions:

Implement, maintain, monitor, and upgrade server operating systems.
Implement, maintain, monitor, and upgrade telecommunication systems.
Maintain and track systems uptime adhering to department and company SLAs.
Maintain server, network, and computer hardware.
Maintain user level access to systems.
Manage physical access control and video security systems.
Monitor system resources and maintain reliability of infrastructure datacenter and related resources.
Provide disaster recovery plans and testing of those plans.
Provide documentation of systems and related resources.
Provide high reliability backup solutions and testing of system backups.
Provide system outage response and reporting with root cause analysis.
Purchase software and hardware and work with vendors for solutions and implementations.
Follow industry and compliance best practices to maintain a secure and resilient enterprise infrastructure at all levels.
Maintain knowledge of current technical and industry practices and developments through continuing education.
Support helpdesk team with escalated issues and prompt resolution.
Support on-call emergencies with response and resolution.
Support IT team with other duties as assigned.

Goodville Mutual Casualty Company

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System Administrator