“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IH+H currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Job Description

The Chief Operating Officer (COO) is a member of the Executive Leadership Team responsible for leading, scaling, and optimizing all operational aspects of the organization. The COO oversees program operations, infrastructure, and administrative functions that support high-quality service delivery and growth and reports directly to the Chief Executive Officer (CEO).

The COO directly supervises the Vice President of Programs, Director of Operations, Director of Human Resources, and core infrastructure and support functions such as logistics and transportation, facilities and property management, data and reporting systems, information technology, procurement and supply chain, and organizational training and workforce development.

The salary range for this position is $190,000 - $220,000 annually, depending on experience.

Responsibilities

Overview

A Chief Operating Officer (COO) is an executive-level role that manages all of an organization's operations. Key Areas of Oversight:
- Recuperative care and health-related programs
- CalAIM and other managed care–related programs, including Enhanced Care Management and Community Supports where applicable
- Program operations and performance management
- Logistics and transportation
- Facilities and property management
- Supply chain and procurement
- Data, reporting, and systems
- Information technology and security
- Workforce operations (in partnership with Human Resources)
- Training and development

Program and CalAIM Leadership

Provide strategic oversight and coordination for CalAIM-related programs and other health plan or managed care contracts
Ensure compliance with state, county, and managed care plan requirements, including reporting, billing workflows, and documentation standards
Partner with program and clinical leaders to meet performance benchmarks, quality measures, and contractual obligations

Operational Oversight

Oversee day-to-day operations across multiple sites and service lines
Lead logistics and transportation functions to support client services and internal operations
Direct facilities and property management, including safety, maintenance, and emergency preparedness
Manage procurement and supply chain, including vendor relationships, inventory, and cost-control strategies
Ensure strong operational reporting, dashboards, and organizational analytics

Program Integration and Performance

Supervise and support the Vice President of Programs and program leadership teams
Standardize workflows, policies, and procedures to improve consistency and quality across programs
Support operational readiness for expansion projects, new sites, and new services

Finance and Resource Stewardship

Partner with the Finance team on budgeting, forecasting, and resource allocation for operations and programs
Identify opportunities for cost savings, process improvements, and efficiency gains
Support audits, grant compliance, and contract reporting from an operational perspective

Technology and Systems

Oversee information technology, data systems, and security in collaboration with internal or external IT partners
Guide implementation and optimization of case management systems, electronic records, and other core platforms
Promote data integrity, usability, and access for decision-making and performance management

People, Culture, and Leadership

Lead and develop a high-performing team of directors and senior managers
Foster a trauma-informed, equity-driven, and collaborative organizational culture
Support leadership development, coaching, and performance management practices aligned with organizational values

Qualifications

Bachelor’s degree required; advanced degree in a related field preferred (such as business, public administration, health administration, or a related discipline)
Significant senior leadership experience (typically 8–10+ years) overseeing operations in health, housing, human services, or a related environment
Experience with managed care or health plan partnerships and value-based or outcomes-based contracts strongly preferred
Demonstrated success leading multisite operations and complex cross-functional teams
Strong systems-thinking, planning, and organizational skills
Demonstrated expertise in operations, including logistics, facilities, procurement, and infrastructure management
Skill in using data and metrics to inform decisions, drive performance, and support continuous improvement
Excellent communication, collaboration, and relationship-building skills with internal and external stakeholders
Mission-driven and aligned with serving people experiencing homelessness or housing instability
Steady and solutions-oriented in fast-paced, high-growth, and sometimes ambiguous environments
Committed to equity, inclusion, and trauma-informed practice in organizational culture and service delivery

Benefits

Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan
Dental and Vision Insurance
Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
Employee Assistance Program
Professional Development Reimbursement
401K with Company Matching
15 days' vacation PTO/year
6 days sick PTO/year
10 days holiday PTO/year
Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans

Illumination Health + Home

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Chief Operating Officer (COO)