Full-time

Description

The Network & Systems Analyst is a specialized professional position. Areas of responsibility include the full range of information systems and telecommunication activities, including determining user requirements, recommending practical solutions, and implementing bank-wide efforts to improve the effective use of technology.

Specific Job Functions:

Daily Checklist to include printing forms.
Tier 1 and Tier 2 service tickets.
Included in the on-call schedule for Saturdays.
Confirm daily backups have been completed.
Patch management.
Complete the annual Information Security Risk Assessment and NIST Cybersecurity Framework 2.0.
Review weekly and daily Arctic Wolf Information Security Reports.
Create and monitor Annual SFSB IS training (KnowBe4).
Create, track, and report the results (monthly) of the Annual KnowBe4 Simulated Phishing Campaign.
Review and act daily on updated Known and Exploited Vulnerabilities (CISA Report/Spreadsheet).
Manage the organization's Business Continuity Plans (BCP) and Update the associated Business Impact Analysis (BIA).
Possess an intermediate or higher level Cybersecurity knowledge and operational skills to manage the organization's Cybersecurity protective posture. (Cybersecurity certifications are a plus).
Have the ability to provide appropriate level Cybersecurity reporting to senior Bank officials and the Bank's Board of Director.
Provide management and oversight of the organization’s Incident Response Team.

Network and System Analyst Responsibilities:

Possess strong background in the Windows OS and Windows Server OS and other Microsoft applications.
Advanced knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
Keeps current with the latest technologies to recommend technology solutions to meet business and system requirements. Makes recommendations regarding hardware & software needs for future.
Responsible for monitoring and oversight of daily, monthly, and quarterly reports from network vendors to ensure the adequate operation and network capacity.
Provide technical assistance, support, and troubleshooting in the resolution of system communication failures and conflicts.
Provides expertise and support during system upgrades, installations, conversions, and file maintenance.
Provides troubleshooting support for escalated software and hardware problems. Coordinates vendor assistance when required.
Performs daily operations of managing servers, security solutions, network hardware and equipment, and includes but not limited to: networking components such as switches, routers, and transport media (wire, fiber optic cable, and/or wireless), as well as configuration of management software tools. This includes the routine and non-routine maintenance of computer and/or server hardware.
Installs and maintains desktop computer hardware, including: computers, monitors, printers, scanners, internal cards, and other computer related equipment.
Updating, as needed, all computers and servers that are housed on Security Federal Savings Bank network. This includes the design, development, analysis, creation, testing or modification of computer systems and/or programs used or hosted by Security Federal Savings Bank in relation to the functionality of the bank.
Ability to provide advanced technical assistance and comprehensive problem resolution to end users.
Responds to system alerts and problem calls during and/or outside business hours. Travels to branch locations as needed.
Responsible for coordinating and testing disaster recovery functions of bank’s business continuity program.
Works with other IT employees to create, edit, and/or delete profiles for employees within Security Federal Savings Banks network and programs that IT is responsible for administrating.
Performs routine and non-routine maintenance of computer and/or server hardware.
Works with other IT employees to complete the “Processing Schedule”. The processing schedule outlines tasks to be completed on a daily, weekly, bi-weekly, or monthly basis.
Collaborates with other employees in problem recognition, research, resolution, and follow-up regarding all Jack Henry products and department needs.
Back-up all the duties of other IT personnel as needed based on department coverage.
Assists on projects being implemented as needed within or outside of the department.
The Network & Systems Analyst is a specialized professional position. Areas of responsibility include the full range of information systems and telecommunication activities, including determining user requirements, recommending practical solutions, and implementing bank-wide efforts to improve the effective use of technology.

Requirements

High school diploma or equivalent.
Currently majoring in or recently completed (within the last 6 months) a degree in an information technology area to include but not limited to: Information Technology, Cybersecurity, Networking, Computer Science, Security Management, Management Information Systems, Computer Forensics, or Information Systems and Technology.
Bachelor’s degree in related technical field preferred but not required.
Good analytical and organizational skills
Ability to define and resolve problems, collect data, establish facts, and draw valid conclusions.
Intermediate or higher-level Cybersecurity knowledge and operational skills (Cybersecurity certifications are a plus).
Familiar with MS 365 Suite of products.
Familiar with and able to understand network diagrams and associated network hardware (physical and virtual).
Experience in patching and maintaining firmware and Operating systems
Service Desk/ troubleshooting skills and experience
Above average computer skills
Microsoft 365 Administration, Fortinet, Windows OS & Windows Server OS, Microsoft Office Products Experience
Familiarity with Linux, Microsoft SQL and SQL Lite Preferred
Exceptional knowledge and experience analyzing hardware, software, and server needs to provide appropriate solutions.
The willingness to learn proprietary systems used within the bank.
Banking experience preferred but not required
Good organizational and communication skills
Ability to work independently and within a team
Basic problem-solving and math skils
Excellent customer service
Excellent verbal and written skills
Ensure confidentiality of customer information.
Self starter
Great attention to detail.
Ability to maintain compliance using least privilege ideology.
The ability to individually lift and move items of 25lbs.
The ability to team lift and move items of more than 50lbs.
The ability to work in close quarters with IT equipment, loud noises, and temperature changes within the work environment.

Security Federal Savings Bank

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Network & System Analyst