The Infrastructure Systems Administrator is a critical member of the University’s Office of Information Technology (OIT), responsible for maintaining, configuring, and ensuring the reliable operation of institutional servers, systems, and infrastructure. This role plays a central part in supporting the technological environment that underpins academic instruction, research, and administrative operations.

The Systems Administrator ensures optimal performance, security, and availability of IT services by managing server environments (on-premises and cloud), overseeing system upgrades and patches, monitoring performance metrics, and responding to system alerts and incidents.

Working collaboratively with cross-functional IT teams, faculty, and administrative units, the Systems Administrator supports a diverse portfolio of applications and infrastructure critical to university success—including email services, identity and access management systems, storage solutions, virtualization platforms, and disaster recovery operations. The incumbent also contributes to the planning and execution of IT projects, system integrations, and continuous improvement efforts aligned with institutional strategic goals.

This position requires a proactive, detail-oriented professional with strong technical expertise, excellent problem-solving skills, and a commitment to providing high-quality service in a dynamic and evolving higher education environment.

Position Responsibilities

Systems Administration

• Assist with administration of Microsoft Windows Server environments and Office 365.

• Support Azure Active Directory (users, groups, MFA, conditional access).

• Monitor health system and assist with applying patches, updates, and hotfixes.

• Support endpoint management using Intune, SCCM, or similar tools.

• Provide basic administration and support of enterprise softphone/VoIP systems.

• Assist with configuration of users, extensions, and voicemail accounts.

• Troubleshoot Tier 1/2 softphone or client-side voice issues.

• Coordinate with senior telecom engineers for escalations.

Collaboration and Support (Queue and Incident Management)

• Work with infrastructure and application teams to fulfill service requests.

• Assist with data backup/recovery testing and reporting.

• Participate in cross-training opportunities to broaden technical knowledge.

• Monitor and manage help desk tickets and incident queues.

• Provide Tier 1/2 support for system, account, and access issues.

• Escalate unresolved issues to senior system or network administrators.

Patching, Data & Certificate Management

• Apply and document routine Windows updates and security patches.

• Track patch compliance and escalating critical failures to senior engineers.

• Assist with vulnerability remediation activities.

• Assist with daily and scheduled backups, including verification and reporting.

• Perform test restorations and escalate backup failures.

• Monitor and renew digital certificates for servers, applications, and endpoints.

• Document certificate expiration schedules and coordinate renewals.

Documentation & Inventory

• Maintain system documentation, runbooks, and procedures.

• Update asset inventory for servers, software, and endpoints.

• Support audits by providing accurate system and asset records.

Professional Development

• Engage in ongoing training and certifications to strengthen Microsoft and Azure skills.

• Gain exposure to Cisco networking technologies as a secondary development path.

Physical Requirements, Travel & Equipment Used

• Must be able to provide support on site as needed to 6 respective UDC Campuses in Washington DC, Beltsville, MD, and Arlington, VA.

• Must be able to reasonably lift and/or move infrastructure equipment

Required Qualifications

• Bachelor’s degree in information technology, Computer Science, or a closely related field.

• Experience supporting Microsoft technologies such as Windows Server, Office 365, and Azure AD.

• Exposure to patch management, backup operations, and ticketing systems.

• Familiarity with VoIP or softphone systems preferred.

• Relevant work experience and or Certifications may substitute for formal education.

Preferred Qualifications

Knowledge of:

• Microsoft Windows Server, Office 365, and Azure Active Directory.

• Patch management processes and vulnerability remediation.

• Backup and recovery concepts, processes, and verification.

• Certificate management and renewal procedures.

• Softphone/VoIP basics include extensions, voicemail, and client troubleshooting.

• Help desk ticketing, incident response, and escalation procedures.

• IT documentation standards and inventory tracking.

• Basic networking principles (IP, DNS, DHCP, VLANs).

• Familiarity with Cisco technologies as a developing skillset.

Preferred Certifications:

• Microsoft Certified: Azure Fundamentals (AZ-900).

• CompTIA A+, Network+, or Microsoft 365 Certified: Fundamentals.

• CCNA (in progress or interest) considered a plus.

University of the District of Columbia

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Infrastructure Systems Administrator