At Veracity, we aim to be a different kind of insurance partner – one that is free from outside investors, venture capital, or the pressures of a corporate parent.

Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution.

We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies.

We’re growing fast and want you to be a part of it!

We’re seeking a skilled and forward-thinking Agency Systems Administrator to lead the administration, optimization, and advancement of our Vertafore AMS360 platform and related technologies. This role serves as the bridge between operations, technology, and leadership – managing AMS360 as the agency’s operational backbone while driving automation, integration, and AI-readiness across Veracity’s technology stack.

The ideal candidate combines a strong understanding of insurance operations with a strategic, solution-oriented mindset, ensuring our systems evolve alongside the needs of the business.

Key Responsibilities

Serve as the primary administrator for AMS360, managing configuration, maintenance, user permissions, and data integrity
Evaluate, implement, and document AMS360 features, workflows, and automation enhancements to improve efficiency and reliability
Oversee integrations between AMS360 and related systems (InsurLink, Vertafore PL Rating, ImageRight, CRM platforms, and digital engagement tools), ensuring seamless data flow and timely resolution of issues
Collaborate with Product, IT, and AI teams to develop and maintain data-driven process improvements, enhance cross-system performance, and strengthen connectivity across the technology stack
Partner with AI and Operations teams to identify and implement intelligent automation, data enrichment, and workflow optimization opportunities
Establish and maintain governance standards for data quality, configuration management, and API integrations
Support the rollout, change management, and user adoption of new automation, AI capabilities, and system enhancements
Provide Tier 2–3 system support for AMS360 and related applications, troubleshooting issues and ensuring a high level of user satisfaction
Develop user guides, training resources, and conduct sessions to promote best practices, adoption, and consistent system use
Act as a liaison between users, leadership, and technical teams to align system requirements and deliver continuous improvement
Design and maintain reports and dashboards that deliver operational insights, KPIs, and analytics to support data-informed decisions
Identify and implement opportunities to automate reporting, improve visibility, and streamline performance tracking
Required to perform other duties as requested, directed, or assigned

Requirements and Qualifications

Required

3–5 years of experience administering AMS360 or a comparable agency management system
Strong understanding of insurance agency operations, workflows, and data structures
Proficiency in system configuration, maintenance, and user management
Analytical and troubleshooting skills with the ability to translate business needs into technical solutions
Strong documentation and communication skills, both technical and user-facing
Naturally curious about how AI can simplify workflows and reduce manual effort

Preferred

Experience with API-based integrations, automation tools (Vertafore WorkSmart, Zapier, Power Automate), and cross-platform connectivity
Familiarity with Vertafore products such as InsurLink, ImageRight, and PL Rating
Working knowledge of Excel, Power BI, or similar data visualization tools
Understanding of information security and compliance frameworks related to agency data

Perks

Health, dental, and vision plans
Amazing work-life balance with 4 weeks of Paid Time Off
10 Paid Company Holidays with 2 floating holidays
401K Programs with employer match
Personal assistance programs for support in a healthy personal and work life

Why Veracity?

Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to:

Engage in groundbreaking projects that are reshaping the insurance landscape
Collaborate with a group of dedicated, like-minded professionals
Experience a culture that prioritizes growth and development

Compensation Range: $85k/yr - $115k/yr

We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.

If you need accommodation, please let us know during the interview process.

Veracity Insurance Solutions, LLC

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