Provide Expert Technical Support: Serve as a first point of contact for IT support requests, delivering timely and high-quality solutions for software, hardware, and networking issues.
Facilitate Meeting Technology: Support video conferences, client meetings, and presentations, ensuring flawless setup and execution across platforms and offices.
System Maintenance & Deployment: Install, configure, and maintain firm-standard software and hardware; ensure all office computers, printers, and devices are fully operational.
Collaborate Firmwide: Partner with IT and administrative teams on meeting logistics, event technology, and firmwide initiatives.
Manage Assets & Tickets: Maintain accurate asset tracking and utilize ServiceNow to document, escalate, and resolve all IT service requests efficiently.
Security & Compliance: Enforce firm data security standards, assist in managing network maintenance, and promote best practices for mobile and remote access tools (Citrix, VPN, iOS).
Project Support: Participate in IT rollouts, upgrades, and training to drive technology adoption and continuous improvement.
Customer Service Excellence: Act as a trusted IT partner to attorneys and staff, ensuring clear communication, reliable follow-up, and outstanding end-user experience.

Qualifications

6+ years of IT support experience in software, hardware, and networking technologies; law firm or professional services experience.
Advanced proficiency in Microsoft Windows, Office Suite, Teams, ServiceNow, Citrix, and VPN tools.
Strong working knowledge of LAN/WAN systems, iManage, mobile technologies (iOS/iPadOS), and document management systems.
Demonstrated expertise in customer service, troubleshooting, and project execution.
Associates or Bachelor's degree preferred; equivalent experience considered.

This is a great opportunity for a hands-on IT professional who thrives in fast-paced, collaborative environments, helping one of the nation's top law firms deliver reliable, innovative technology support every day.

Skills and Certifications [note: bold skills and certification are required]

Law Firm Or Professional Services Experience Preferred.

6+ years of IT support experience in software, hardware, and networking technologies

Advanced proficiency in Microsoft Windows, Office Suite, Teams, ServiceNow, Citrix, and VPN tools.

Strong working knowledge of LAN/WAN systems, iManage, mobile technologies (iOS/iPadOS)

Demonstrated expertise in customer service, troubleshooting, and project execution.

Skills: networking,lan/wan,it

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