HJI Supply Chain Solutions is seeking an IT Applications Analyst to join our growing IT team. This role bridges the gap between business systems, end-user experience, and technology infrastructure by supporting integration projects, maintaining system performance, and ensuring alignment with compliance frameworks. You will collaborate closely with internal teams to connect enterprise platforms (ERP, WMS, E-commerce, SaaS, CMMC, etc.), resolve technical issues, and identify opportunities for improved process efficiency and automation.
Core Values Alignment
All team members at HJI are expected to model our Core Values in how we collaborate, innovate, and serve our customers. We seek individuals who take the initiative, value teamwork, and commit to continuous improvement.
Key Responsibilities
- Develop, maintain, and troubleshoot integrations between internal and third-party systems (e.g., ERP, WMS, E-commerce, SaaS, CMMC,).
- Collaborate with Engineering, System Admins, and business units to support implementation of new systems and enhancements.
- Serve as a liaison between internal users and external vendors to ensure smooth data flow and system performance.
- Support end-users across departments with system access, configurations, and application troubleshooting.
- Assist in monitoring and maintaining integration points, including API, EDI, SFTP processes, and data pipelines.
- Document integration workflows and maintain up-to-date process documentation and system architecture diagrams.
- Provide technical support for production issues and application incidents, escalating when appropriate.
- Participate in project planning for IT-driven initiatives related to automation, system optimization, and operational efficiency.
- Assist with IT certification related compliance efforts by identifying system risks, supporting secure data handling practices, and collaborating with the IT Director on mitigation strategies.
- Contribute to evaluating new tools and technologies to meet operational and customer-facing needs.
- Travel to local sites as needed to provide on-site IT support, troubleshooting issues, and assist with system deployments or upgrades
Required Qualifications
- Bachelor’s degree in computer science, Information Systems, or a related technical field.
- 1–3 years of experience in a systems, IT, or technical support role involving application or integration responsibilities.
- Familiarity with system communication protocols (API, SFTP, SQL, EDI).
- Working knowledge of databases and scripting/query tools (SQL, Oracle, Python).
- Experience supporting or configuring business applications such as ERP or WMS.
- Excellent troubleshooting and problem-solving skills across technical and functional areas.
- Effective verbal and written communication skills; ability to explain technical issues to non-technical users.
- Self-starter with the ability to manage multiple projects and shifting priorities independently. Must have reliable transportation and be available to travel to various local sites as needed to support business operations.
Preferred Qualifications
- Experience in logistics, warehousing, or order fulfillment environments.
- Familiarity with middleware or integration platforms (e.g., Celigo, Opentext, Maraki, Sophos, Postman, Zoey).
- Experience supporting E-commerce platforms or web-based customer portals.
- Previous involvement in cybersecurity compliance, system audits, or access management.
- Exposure to or understanding of CMMC (Cybersecurity Maturity Model Certification) in regulated or government-influenced environments.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Identifying those standardization gaps while developing strategic processes for measured success. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are the representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 30 pounds. Standing, sitting, and walking on feet for up to 8 hours or more. Constant bending, twisting, stooping, and reaching below and above the shoulders. Spend time in a non-climate-controlled warehouse. While performing the duties of this job, the employee is exposed to computer screens using keyboard functions and other hand usage.
**The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. **
