Security Clearance Requirement
Public Trust / EOD / NACI
Education Requirements
High School Diploma
Required Years Of Experience
Seven (7) years of progressive IT experience including at least five projects in related technical areas. At least one project must have occurred within the past three (3) years.
Required Certifications
Requires ITIL Foundations V3 certification within 90 days of hire
Position Overview Summary
Wits Solutions Inc. (WITS) is a SBA certified 8(a) company with headquarters in the metropolitan Washington D.C. area. WITS has been providing best-in-class solutions in professional IT and administrative consulting to various Federal, State, Local and commercial customers.
At WITS, we believe in working not for our clients but with them. This is why right from the beginning our analysts and solution-builders work closely with our clients to ensure that the project outcomes continue to deliver value long into the future.
Wits Solutions is looking for a Systems Administrator SME to join our team supporting our government customer support requirements.
Responsibilities
- A Systems Administrator, SME plays a crucial role in our 24.7 Service Desk operation providing valuable Mainframe expertise for our clients.
- The Systems Administrator SME will facilitate timely resolution of alarms and incident tickets through advanced troubleshooting, operating procedures, and tools.
- The goal of the Systems Administrator SME is to respond to customer inquiries and alarms and bring systems into full operation, as well as provide value-add support by reviewing and monitoring alarms and tickets for Change and Problem Management activities.
- The Systems Administrator SME works closely with infrastructure, development, and Engineering teams.
- data center IT support in a 7X24X365 environment. Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Maintains currency and high level of technical skill in field of expertise.
- Escalates more complex problems to senior level.
- Provides advanced troubleshooting skills.
- Functions as a mentor and coach for junior personnel. Looks for, researches, and provides process improvement and data center operations initiatives.
- Perform Production Control duties using state of the art scheduling packages.
- Perform System Administration duties in a mainframe environment.
- Routinely performs a variety of Computer Operations functions such as system IPL's/Reboots, troubleshoot failures, recycle applications, initiate and perform certification functions.
- Execute and modify jobs /programs through the use of multiple scheduling packages.
- Fill out and complete the logs required during the daily security checks.
- Manage and perform the steps/actions required in the Remedy ticketing system.
- Maintain current and high level of technical skill in field of expertise. Perform and/or oversee security of the data center and escort personnel to designated areas of the computer room.
- Complete all daily logs and journals associated with maintaining computer room security and control; shift turnover information and daily activity notes.
- Support Disaster Recovery (DR) exercises Ensure customer satisfaction through the resolution of all issues and problems reported Report, document and escalate customer contacts; regarding issues, problems, and information given.
- Perform research and/or analysis on constantly changing or atypical administrative and/or program related IT issues or problems, such as needed for regularly changing organizational requirements.
- Determines pertinent issues and collects relevant information from a wide variety of sources.
- Obtain successful results through research of IT information, development of ideas/concepts, and application of problem solutions on large and small-scale servers.
- Develop and present written/oral presentations for the recommendation of changes and solutions to programs or procedures Plan and coordinate maintenance and upgrades in support of DISC Infrastructure and customers. Diagnose and recover failed systems and applications individually or with assistance from higher level or application matter experts.
- Perform research in the development of useful business requirements. Demonstrate capable skills required to perform duties that are critical to maintaining a stable infrastructure and customer access
Required Skills, Qualifications, And Experience
- Seven (7) years of progressive IT experience including at least five projects in related technical areas. At least one project must have occurred within the past three (3) years.
- Develop and present written/oral presentations for the recommendation of changes and solutions to programs or procedures Plan and coordinate maintenance and upgrades in support of DISC Infrastructure and customers.
- Diagnose and recover failed systems and applications individually or with assistance from higher level or application matter experts.
- Perform research in the development of useful business requirements. Demonstrate capable skills required to perform duties that are critical to maintaining a stable infrastructure and customer access.
- Other duties as assigned
Physical Requirements
- Must be able to sit at computer for extended periods of time.
- Must be able to lift at least twenty pounds.
“Equal Opportunity Employer Veteran/Disabled”
“Equal Opportunity Employer Veteran/Disabled”
