BAE Systems is looking for an experienced Operations Manager to be responsible for the delivery of IT service and projects for operations and shall ensure end-to-end delivery of services based on Government-approved ITSM processes. The Operations Manager shall lead the analysis, planning, and implementation of ITSM initiatives in support of United States Army Corps of Engineers (USACE) operations and ensure its alignment with ITIL approaches. The Operations Manager shall identify IT operational requirements, provide day-to-day leadership and quality control, and provide expertise to continually improve the USACE implementation of ITIL practices with the goal of exceeding performance objectives and reducing costs and schedule. Additionally, the Operations Manager shall ensure that all USACE-supported devices and systems are configured and have installed the latest patches to meet all cybersecurity and operational requirements.
The supported program provides enterprise IT services for USACE, including program management, IT infrastructure and shared services, general IT, cybersecurity services, engineering design, telecommunications services, emergency response, transformation, and surge/special projects capability and support.
This position is located on-site at the Government Accountability Office (GAO) Building in Washington, D.C.. The performance of IT operations is at multiple locations within CONUS and OCONUS (e.g., the territories of Guam, the Virgin Islands, and Puerto Rico, and Korea, Japan, and Germany).
- ITIL® V4 Master Level Certification, or equivalent.
- Five years of experience in managing Enterprise IT operations similar in scope, to the requirements of this TO, including implementation of ITIL standards and principles.
- An active Top Secret security clearance.
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
- Possess a certification in accordance with the DoD 8140 Cyber Workforce Framework (DCWF) matrix 26 March 2025 at the Advanced level (SecurityX / CASP+, CCNA, CCNP Security, CCSP, GCED, GCIA, GCLD, GDSA, GFACT, FITSP-O, FITSP-D, GCSA, GISF, SSCP, CISSO, CISSP-ISSAP, CISSP-ISSEP, or GICSP).
- Five years of experience managing the device configuration and patch management for an enterprise operation of a similar size, scope, and complexity.
- Bachelor’s degree with 10+ years of experience.
Benefits InformationEmployee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
Intern Benefits: Temporary employees generally are not eligible for BAE Systems benefits, but can elect to participate in the 401(k) savings plan. Temporary employees working 20+ hours per week are eligible for medical benefits, the employee assistance program, and business travel accident insurance.
Please note: Some benefits may be different for union employees that are governed by a collective bargaining agreement (CBA) or for positions covered by a wage law called the McNamara-O’Hara Service Contract Act (SCA).
