Allied Business Solutions is currently seeking an experienced Tier II Support Technician to join our service team in Boise, Idaho. We are looking for a positive, well-organized, self-motivated professional to service a growing customer base. This position will deliver a high level of customer service and achieve productivity levels in line with Allied’s vision and core values.
Responsibilities:
- Build knowledge base by managing formulation of new documentation that describes technical fixes.
- Provide senior level technical support to end users for issues not resolved at Tier I.
- Triage, prioritize, manage, and report on help desk tickets / resolutions.
- Use various systems, software, and hardware tools to identify and diagnose device health status and problems.
- Ability to multi-task and quickly adapt to changing priorities.
- Collaborate with management to champion efficient workflows and processes.
- ConnectWise experience preferred.
- Other duties as assigned.
Requirements:
- Detail oriented with outstanding sales and customer service skills.
- Dependable, trustworthy, and self-motivated.
- Complies with all IT policies, procedures, and security standards.
- Broad experience within technical areas such as infrastructure, network administration, Operating Systems (MS Windows, etc.)
Essential Qualifications:
- Must have a minimum of 5+ years INDUSTRY EXPERIENCE in networking for consideration.
- Ability to work under stress/pressure to meet deadlines and company objectives.
- Knowledge of network protocols, configurations and understanding of LAN/WAN operations including VPN, VLANs, NAT and Routing.
- Proficiency in Windows Workstation and Server operating systems, Active Directory, GPO, O365 administration and HyperV.
- Proficiency in using MS Office Suite (PowerPoint, Word, Excel, and Outlook).
- Excellent communication skills (verbal, written and presentation skills) and business acumen.
- Personal drive and motivation to achieve goals.
- Must have a valid driver’s license and minimum levels of auto insurance coverage.
- Strong organization and problem-solving skills.
- Work style that reflects a positive, friendly, and supportive attitude.
- Excellent time management skills, attention to detail, adherence to company policies, programs, and work rules.
- Ability to learn new computer software.
Other Requirements:
- Physical demands include sits, squats, bends, lifts and moves during working hours.
- Responsibilities may change from time to time. Allied Business Solutions reserves the right to add or delete duties and responsibilities at the discretion of ABS and its executives.
- This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
