Key Results Area #1: Take Ownership of the Customer’s Technological Success
- Build long-term relationships with customers
- Ensure customers data and network security is maintained with industry best practices
- Design, estimate, quote, and implement solutions to solve customers’ problems
- Provide fast response times for customers
- Interact with the accounting department on the customers’ behalf and describe value for work performed
- Ability to generate and maintain your own work through identifying value-added opportunities, improvements or additional projects for a client
Key Results Area #2: Being a Valuable Team Member
- Provide a good example of S. J. Rollins culture and values
- Be on time for work and scheduled meetings
- Participate in regular team and company meetings
- Take responsibility for personal and career development
- Take responsibility for the training and education of less experienced team members
Entry Knowledge- Meet or exceed responsibilities and expectations of Senior Technical Support Specialist
Skill LevelMinimum Experience Level: 3 years
- A fully trained and experienced System Administrator will have a working knowledge of all major IT technologies and be able to:
- Maintain and administer our full stack of technology
- Solve most end-user issues
- Install most network hardware with minimal assistance
Responsibilities- Assist Senior System Administrators and Network Engineers with projects
- Assist lower-level technicians in building their knowledge and experience
- Independently manage billable time through onsite appointments and help desk tickets
- Serve as primary contact for select group of clients
- Effective communication with client from problem definition and cost estimate through follow-up of successful solution
- Estimate and quote sales for any product in inventory including hosted services
- Recognize business opportunities from clients and propose solutions with minimal input from Team Leader
- Accept assignment of emergency phone as required
- Able to discover value add work for customers, and significantly reduce reliance on help desk to receive work
Expectations- Adhere to policies and procedures as outlined in the Employee Handbook
- Meet or exceed the billable hours per day expectations established at each performance review
- Best indicator of success is to work 5 days a week and be on time for work each day
- Show a good attitude towards people and a willingness and passion to learn new skills
- High-level client communication (inc. conflict resolution) in writing and in person
- Demonstrate critical thinking and decision-making skills while working towards a solution
- Proactively manage a client’s IT infrastructure
- Begin development of high-level skills in a given IT discipline
- Develop strong relationships with clients that result in an increased reliance on you for IT needs
- Maintain a flexible schedule to allow for periodic night/weekend work and out of state work.
Benefits:
- Health Care
- Dental
- Retirement Plan
- Profit Sharing
