Endpoint Administrator

American Orthodontics • Sheboygan, WI, US • 3w ago

Job Details

Description

Duties & Responsibilities:

Provision, configure and maintain Windows, macOS, iOS, and Android devices using Microsoft Intune
Administer remote support sessions and privilege management policies using BeyondTrust Remote Support and EPM
Monitor and enforce endpoint security policies including patching, antivirus, encryption, and conditional access
Automate device onboarding, software deployment, and policy enforcement using cloud-based tools and scripting
Maintain accurate asset inventories and software licensing compliance across all managed endpoints
Create, maintain and deploy standardized software and hardware images for endpoint devices
Maintain detailed documentation and a centralized knowledge base for endpoint configurations and operational procedures
Collaborate with Network and Security teams to ensure endpoint alignment with broader infrastructure and security strategies
Support end-user productivity tools including Microsoft 365, Teams, Dynamics 365 and other business-critical applications
Troubleshoot and resolve endpoint-related incidents and service requests remotely and on-site, including installation and removal of devices from work areas
Participate in after-hours and weekend support rotations
Continuously evaluate and improve endpoint management processes to align with industry best practices
Administer VoIP and mobile devices, barcode scanners, terminals, printers, etc.
Perform additional duties as assigned to support IT and business objectives

Qualifications

Ability to gather and analyze information to identify and resolve issues in a timely manner
Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
3+ years of experience in endpoint administration preferred
Hands-on experience with Microsoft Intune, endpoint privilege management, and remote support desired
Strong understanding of modern device management, zero trust principles, and endpoint security.
Proficiency in PowerShell or other scripting languages for automation desired
Excellent communication and collaboration skills
Ability to manage multiple priorities in a fast-paced, dynamic environment
Commitment to confidentiality and data protection standards

Physical Requirements