Our client is a dynamic and growing short-line railroad operator and manufacturer of freight locomotives with operations across multiple states and Canada, located in Knoxville, Tennessee. This is a unique opportunity to take ownership of their overall IT operations, bringing previously outsourced responsibilities in-house to ensure seamless technology support for their four short-line railroads, a locomotive manufacturing facility, and an affiliated Canadian entity. The IT Administrator will be the backbone of the organization’s technology operations, playing a critical role in ensuring system reliability, cybersecurity, and empowering users.
The IT Administrator role will be based in Knoxville, Tennessee and will be responsible for a wide range of critical functions, including but not limited to:
- System & Network Management: Managing and maintaining servers, network infrastructure (LAN/WAN, VPN, firewalls), Office365, and email systems, ensuring high availability and top-notch performance.
- User Support: Serving as the primary point of contact for all IT support, troubleshooting hardware, software, and connectivity issues for users across all locations (both remotely and on-site).
- Security Enforcement: Protecting valuable data and intellectual property by enforcing robust security policies, conducting regular reviews, and managing patch updates and virus protection.
- Project Leadership: Playing a key role in IT projects such as system upgrades, new software rollouts (including an upcoming Acumatica implementation), and hardware refreshes. This also involves vital documentation of all IT processes.
- Disaster Recovery: Maintaining and testing backup systems and disaster recovery plans to ensure quick responses to any system outages.
- Vendor & Asset Management: Overseeing IT hardware and software inventory, managing vendor relationships, and ensuring all software licenses are compliant.
The ideal candidate for the IT Administrator position should have:
- Proven experience in IT administration and support.
- Strong knowledge of server, network, and cybersecurity best practices.
- Experience with Office365 and email system management.
- Excellent problem-solving skills and the ability to troubleshoot a wide range of IT issues.
- The qualities of a self-starter who can work independently and manage multiple priorities.
- Willingness and availability to travel periodically within the United States and Canada.
- Experience with or the ability to quickly learn systems like Misys, Field Squared, Sage 100, Solidworks, Onshape, CORE, and Acumatica.
This is an exciting chance to build, shape, and lead their IT function, offering a direct impact on their operations by ensuring the smooth running of critical systems that power their railroads and manufacturing. Our client offers a full-time, on-site position with competitive compensation and the opportunity to work in a dynamic and growing environment. Relocation assistance will be considered if required.
