Title : Sr. Associate Engineer, Network/ Network Admin
Location : Phoenix, AZ
Job details :
• Provides 24x7 operations support of networking components through monitoring and problem resolution for all global network services (coax/fiber/wireless) connectivity, voice, data, SD-WAN, and security services.
• Coordinate with cross-functional teams, including network engineers, data center operations, and vendors, to resolve complex issues, support maintenance activities, and execute emergency response protocols
• Perform basic troubleshooting of SDWN, routers, switches, and firewalls.
• Troubleshoots, maintains integrity and configures network components along with implementing enhancements to improve reliability and performance
• Provides support for the escalation and communication of status to management and other internal customers
• Monitor network performance and alarms using NMS tools and dashboards
• Respond to s and events; perform initial triage and escalate issues per SOPs
• Log and track all incidents, events, and service requests in the ITSM platform (preferably ServiceNow)
• Collaborate with Tier 2/3 teams, field technicians, and vendors to restore services
• Conducts problem identification, diagnosis and resolution of problems
• Manage carrier planned maintenance by creating advisory changes and submitting to change management.
• Serve as first-tier support for Global Network Delivery team.
• This position will require schedule flexibility, including weekends, late nights, and holidays
Top 3 requirement:
- Routing & Switching (BGP, OSPF, Spanning Tree, LACP, TCP/IP)
- Meraki experience
- SDWAN (Velo Cloud)
Minimum Qualifications- Education & Prior Job Experience:
• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 3 years of experience in a NOC, help desk, or technical support environment within an enterprise data network/IT industry
• Good knowledge of Spanning-tree protocols (PVST,MSTP,RSTP), QOS, VPN, NAT, VoIP, IPSec, Multicast, DNS services, MPLS networks, network protocols (Ethernet, TCP/IP, SNMP, VLAN Trunking), and routing protocols (BGP, OSPF).
• Good knowledge on Cisco/Aruba/Meraki switches/routing networking
• Experience working with network monitoring tools such as CA Spectrum or Logic Monitor and ITSM platforms such as Cherwell or ServiceNow.
• Experience working with Velocloud/SDWAN/Aruba/Meraki/Nexus/Palo Alto & Fortinet Firewalls/Zscaler equipment is an advantage
• Experience in switch upgrades and refresh activity is a plus
• Basic understanding of public cloud and Azure cloud networking
