Job Description
The Challenge:
Crave a technically challenging position that is also rewarding? This position is for a highly technical Multi-Function Administrator at the National ALIS Support Center, Tier 2 Service Desk. You will be responsible helping maintain fielded, operational ALIS/ODIN Nodes across the F-35 enterprise to include the security and integrity of our systems that keep our jets flying. It takes more than steel, advanced electronics and engine thrust to make the F-35 Lightning II, the world's fifth generation fighter, take flight. It is the Autonomic Logistics Information System (ALIS) that gives F-35 Lightning II operators the ability to plan, to maintain, to plan and sustain its systems over the life of the air vehicle. ALIS provides the IT backbone and capabilities to support current and future Warfighters across the U.S. and allied military services.
Special Requirements
This position is at the F35 National ALIS Support Center supporting ALIS/ODIN. The successful candidate will serve as a Multi-Function Info Analyst supporting US/Partner/FMS customers in multiple regions and time zones by providing problem resolution to Tier 1 Administrators sites in all facets of the F-35 ALIS and MPE systems. This position and the NASC in general also provide daily support for and management of the US and QT OCKs as well as the OBK for the USRL.
As critical members of the NASC Team, all ALIS administrators must be able to:
- Obtain and maintain Special Access Program clearance required for program access
- Work various shift hours to include weekends to support customer mission requirements.
Responsibilities Include, But Are Not Limited To
- Prioritizes and works customer cases in coordination with the shift team to ensure Tier 1 customer issues are responded to quickly and driven to resolution
- Ensures complete documentation of troubleshooting steps and solutions within the Service Flo case tracking system
- Ensures proper hand off occurs between outgoing and incoming shift personnel to avoid lapses in open cases
- Ensures cases are escalated to the appropriate Tier 3 team when appropriate
- Completes weekly follow up on all open cases
Desired Skills
esired skills :
- Experience with IPSEC/VPN definitions and construction
- Experience with Splunk Security Log Aggregation and Dashboard construction
- Experience with McAfee/Trellix products – able to check versions and apply updates
- Prior experience with Service Flo is very helpful
Other Important Information
By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to work remotely
Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
