Description
Job Summary:
The Chief Technology Officer (CTO) serves as the executive leader responsible for defining, driving, and delivering the company’s technology vision and roadmap. The CTO balances strategic leadership with hands-on solution design—guiding the engineering team in building scalable, secure, and innovative technology solutions while also taking ownership of large or complex project design and solution estimating.
The CTO will ensure that customer-facing solutions are cost-effective, technically sound, and aligned with client business objectives. As a member of the executive team, the CTO collaborates with leadership across operations, sales, and service delivery to scale technology services that support long-term growth and client satisfaction.
Supervisory Responsibilities
- Mentors and guides technical team (endpoint, integrations, cloud/security) to foster innovation and accountability.
- Oversees technology governance, risk management, and compliance across infrastructure, applications, and data.
- Leads the architecture and design of large-scale, complex IT solutions (cloud migrations, security frameworks, multi-site deployments, advanced integrations).
- Ensures endpoint, network, and cloud security practices are aligned with industry best practices.
Duties & Responsibilities
- Defines and communicates the company’s technology strategy, ensuring alignment with business objectives.
- Identifies emerging technologies, industry trends, and possible vendor partnerships.
- Owns solution estimating for complex client proposals, ensuring accurate scope, cost modeling, and risk assessment.
- Partners with Sales and Marketing to design solutions tailored to client needs, balancing performance, scalability, and budget.
- Drives adoption of automation, AI, and analytics across internal systems and customer-facing portals.
- Provides executive-level technical input in proposals, RFP responses, and strategic client engagements.
- Establishes and manages strategic relationships with key technology vendors.
- Negotiates enterprise-level contracts, licensing, and pricing to maximize ROI and maintain competitive cost structures.
- Monitor KPIs and IT budgets to assess technological performance.
- Provides the CEO and executive team with actionable insights from reporting and analytics tools.
- Supports escalation for highly complex client or operational issues only when executive-level intervention might be required.
- Performs other duties as assigned.
Requirements
Time Commitments & On-Call Expectations:
- Full-Time Role – Regular business hours with flexibility as required by project or incident response needs.
Required Skills & Abilities
- Ability to work in a fast-paced environment and manage shifting priorities.
- Proven success in large/complex IT solution architecture and accurate cost estimating.
- Experience leading vendor negotiations and managing enterprise-level technology contracts.
- Demonstrated ability to balance executive strategy with hands-on technical problem-solving.
- Knowledge of best information security practices.
- Strong problem-solving skills and the ability to think critically in complex situations.
- Excellent organizational skills with attention to detail.
- Familiarity with AI, analytics platforms, or data visualization tools is a plus.
- Excellent documentation, communication, and time-management skills.
Education & Experience
- Bachelor’s degree in Information Technology, Computer Science, Engineering or related field
- Masters degree in computer science or related field is preferred.
- 10+ years in IT leadership roles, including at least 5 in a senior/executive capacity.
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer.
- Occasionally, equipment may need to be lifted or moved up to 25 lbs.
NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description
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