Tier 1 IT Technician, Help Desk
About RelevantTec:
RelevantTec provides practical, reliable technology support for businesses that need their systems to work without drama. Our team covers everything from day-to-day helpdesk support to maintaining networks, servers, security tools, and the infrastructure our customers rely on. We focus on solving problems quickly, keeping systems stable, and helping clients plan for the technology they’ll need next. The goal is simple: fewer surprises, smoother operations, and support that supports people.
General Summary:
RelevantTec is hiring a Tier 1 IT Support professional to handle front-line helpdesk requests. You’ll work with customers through tickets, email, and phone, with remote sessions and on-site support as needed. The role focuses on troubleshooting for common hardware, software, and network issues across a range of business environments. You’ll monitor and manage assigned support requests, take on routine maintenance tasks when required, and work through issues to an appropriate stopping point before engaging the next level of support. This position fits someone who stays proactive, takes ownership of their work, and is ready to build their skills across a variety of tools and systems with support from their team.
· This is an in-office role.
Job Details
Salary
· Compensation starts at $17/hr., with flexibility based on experience.
· Coverage for approved industry-recognized technical certifications. If employment ends within one year of receiving the benefit, the certification cost is deducted from the final paycheck.
· Incentivized Career Development Program
· Hands-on learning built into daily work, with growth based on skill development and initiative.
Benefits
· Medical, Dental, Vision
· Flexible paid time-off policy that supports vacation, sick days, and personal needs.
· We observe most federal holidays plus several company-designated holidays each year.
Job Type
· Full-time
· Primary hiring locations: Lubbock and Burkburnett
Key Responsibilities
· Install software and hardware and complete basic setup steps as directed.
· Troubleshoot and resolve issues with software or hardware.
· Support clients by walking them through solutions and teaching software tasks as needed.
· Utilize the internal documentation and credentials system, and create new documents as needed.
· Review available information and ticket notes to support effective troubleshooting.
· Support the rollout of new solutions or applications.
· Establish accounts for new users and assist with password or login problems.
· Assist in testing and evaluating new technologies and solutions.
· Offer technical feedback and suggestions to help improve customer solutions and internal processes.
· Rotating schedule with compensation for after-hours and weekend support.
· Take on related tasks that support daily operations as needed.
Required Qualifications:
· Experience in customer service or customer-facing roles.
· Must pass the screening required for access to regulated information systems.
· Ability to diagnose and resolve basic computer/technical issues.
· Excellent communication skills.
· Ability to work successfully as part of a team.
· Able to work effectively under minimal supervision.
· Ability to stay calm and effective when handling unexpected or challenging situations.
· Willingness to learn new technologies.
· Careful and thorough when working with systems, data, and customer information.
· Able to make clear, confident decisions while troubleshooting.
Preferred Qualifications:
· Industry standard certifications or education: A+, Network+, Security+, Microsoft certifications, vendor-specific certifications, etc.
· Familiarity with PowerShell and general exposure to scripting or automation tools.
· Demonstrable technology understanding (home lab, projects, etc.)
- · Internal IT\MSP Experience: 1 year