About OPIS
OWC Pro IT Service provides only the highest level of customer service for our client’s IT, security, network, and technical business continuity needs. OWC Pro IT Services is a growing information technology consulting company. Our services are tailored to small to midsized businesses that don't want the expense of an on-staff IT department. We provide unique ideas in combination with dedication and personal attention to our clientele. We strive for new and enhanced ways to solve problems and create optimized systems to meet our client’s IT needs. OWC Pro IT Services focuses on advising our client’s business on how to best utilize information technology to meet their business goals. We also provide implementation, deployment, and management of IT systems.
OPIS MSP Systems Administrator
OPIS is seeking a skilled
Systems Administrator to join our team and support small business clients as a managed services provider (MSP). In this role, you will be responsible for maintaining, monitoring, and optimizing IT systems, networks, and infrastructure to ensure reliable, secure, and efficient operations. You will work directly with client environments, troubleshoot technical issues, deploy solutions, and collaborate with internal teams to provide exceptional IT support.
Duties/Responsibilities
- Provide customer service/support to new and existing clients
- Develop IT sales through a combination of methods that may include research, lead generation, prospecting, and networking
- Achieving assigned sales targets
- Identify, Prepare, and Present pre-sales solutions in a technical format to both potential and existing clients
- Properly assess and escalate issues to accurately track & log billable time into the issue tracking/billing system for accountability and revenues
- Support clients after the initial project with any additional concerns or issues that may arise
- Provide excellent customer service to existing and future SMB clients
- Troubleshoot and fix IT issues at off-site locations both remotely and on-premises
- Assist in managing IT infrastructures
- Proactively manage and maintain server, network and firewall systems
- Administer and support core Microsoft, Cisco, Linux/Unix, Apple, VMware, and SonicWall technologies
- Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance
- Maintain inventory and asset configuration documentation
- Assist with hardware, firewall, telecom and software vendor evaluation, recommendation and negotiations
Required Skills/Abilities
- 3+ years of customer service experience
- The individual in this role will bring deep technology sales experience, strategic thinking, customer obsession, a passion for innovation and best-practice sharing, all while showing they can deliver exceptional results over time.
- Excellent selling and communication skills, outgoing personality;
- A keen interest in IT issues;
- Proactive, self-motivated and enthusiastic;
- Presentation and negotiating skills;
- Experienced with keen ability to analyze and interpret customer pain points to solve apparent and transparent business problems
- Competency in Windows Server (2008/2012/2016/2019) and desktop operating systems (8/10)
- A solid understanding of LAN/WAN networking
- Ability to troubleshoot network issues
- Firewall/UTM configuration and troubleshooting
- Windows Server Active Directory/Group Policy/Exchange/IIS experience
- Office 365/Microsoft Azure
- Experience with server virtualization technologies such as VMware Server ESX and Microsoft Hyper-V
- Practical Knowledge of Security requirements for businesses
- Configuration of Backup Software/Hardware for Disaster Recovery
- Excellent Verbal and Written Communication
- High-School Diploma or GED completed with some post-secondary education in a business or technical background
- Reliable Transportation and valid Driver’s License
- Flexibility and able to adapt to a rapidly changing environment
Preferred
- Bachelor’s degree in business, information technology, or a related field, or equivalent work experience
- Apple Desktop Operating System Support (OSX)
- Familiarity with VoIP Technology
- Experience with Microsoft Visio
- Scripting experience
- 2 years Prior Experience as a Small Business IT Consultant
- Certifications: CompTIA A+, Network+, MCSE, SonicWALL CSSA, VMware Certified Professional, Cisco CCNA
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity.
EEO/AA Employer
Applicants must be currently authorized to work in the United States.
We are proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.
Compensation Structure For The Position
The compensation package for this role is up to $75,000 USD per year and will be determined based on your experience, skills, and performance.
Our People Are the Most Important Asset
A career with OWC is out of this world and will provide you with all the opportunities and benefits that can only come from working with a proven industry leader that is committed to innovation and delivering the finest computing solutions.
- Competitive pay, that is based on the work that you do here at OWC and not based on a previous role.
- A generous number of vacation/sick/personal days every year, including birthday time off!
- Comprehensive health, vision, dental and wellness benefits.
- 401K
- Life Insurance
- Disability Insurance
- Accident Insurance
- Critical Illness Insurance
- Tuition and Loan Assistance
- Join a company that is a leader in sustainability and offers the flexibility of hybrid roles.
- At OWC there are ongoing opportunities to learn, develop new skills and support your personal growth.
Different people approach challenges differently. The most successful teams are the most diverse teams, and we pride ourselves on providing a culture that is committed to diversity, equity, and inclusion.
We look forward to hearing from you, learning more about your successes and sharing more on the ‘Other Worldly’ innovation here at OWC.
Candidate Acknowledgment Statement
I acknowledge that as a candidate applying for a position at Other World Computing, I agree to participate in an assessment as part of the hiring process. These assessments are designed to evaluate my skills, abilities, and fit for the role I am applying for. I understand that the information gathered through these assessments will be kept confidential and used solely for making hiring decisions. I agree to participate in the assessment program administered by Other World Computing.
