Overview
The IT System Administrator provides advanced technical support, system administration, and infrastructure maintenance to ensure a stable and secure technology environment. This role deploys, configures, and supports Microsoft operating systems, applications, networking, telephony, and facility IT infrastructure. The ideal candidate can troubleshoot complex issues, support end-users, maintain system security, and contribute to IT projects with minimal oversight.
Required Experience
- 4+ years experience across IT Service Desk, desktop, network, and server support.
- 3–5 years system administration experience or equivalent hands-on training.
- Advanced troubleshooting skills for desktop and server environments.
- Experience with Microsoft technologies including DNS, DHCP, Active Directory, group policy, Exchange, and Windows OS.
- Experience with virtualization and cloud-based environments preferred.
- Familiarity with networking concepts and Microsoft application suites.
- Project management experience.
- Manufacturing support experience preferred.
Education
- Bachelor’s Degree preferred; equivalent experience accepted.
- Eight or more years of relevant experience may be considered in lieu of degree.
Physical & Work Requirements
- On-site role in a typical office or manufacturing support environment.
Key Responsibilities
End User Support
- Provide advanced desktop, software, and peripheral support.
- Administer and maintain networking, telephony, email systems, file/print services, and remote access tools.
- Support Microsoft Office and VPN remote access.
- Provide primary and secondary support for site-specific business applications.
- Monitor system performance, capacity, and security.
Infrastructure Administration
- Support and troubleshoot network and telecom infrastructure.
- Manage Active Directory, group policies, and Microsoft Exchange Server.
- Maintain system security, patches, and antivirus protections.
- Install, maintain, and support Windows operating systems, software, and updates.
- Administer domains, domain controllers, SCCM/Intune deployments, backup solutions, and virtual/physical servers.
- Troubleshoot cloud infrastructure environments such as Azure or AWS.
Leadership & Projects
- Participate in on-call support rotation.
- Train end-users and junior IT staff.
- Support IT planning, research, and evaluation of new hardware/software.
- Manage IT projects, quotes, and purchasing workflows.
- Lead small initiatives and mentor team members.
Skills & Competencies
- Strong problem-solving, analytical, and technical troubleshooting skills.
- Ability to resolve business issues through IT solutions.
- Strong communication, customer service, and listening skills.
- Ability to train and mentor others.
- Adaptability and initiative in fast-changing environments.
- Ability to influence decision making and provide innovative solutions.
