- Provide Expert Technical Support: Serve as a first point of contact for IT support requests, delivering timely and high-quality solutions for software, hardware, and networking issues.
- Facilitate Meeting Technology: Support video conferences, client meetings, and presentations, ensuring flawless setup and execution across platforms and offices.
- System Maintenance & Deployment: Install, configure, and maintain firm-standard software and hardware; ensure all office computers, printers, and devices are fully operational.
- Collaborate Firmwide: Partner with IT and administrative teams on meeting logistics, event technology, and firmwide initiatives.
- Manage Assets & Tickets: Maintain accurate asset tracking and utilize ServiceNow to document, escalate, and resolve all IT service requests efficiently.
- Security & Compliance: Enforce firm data security standards, assist in managing network maintenance, and promote best practices for mobile and remote access tools (Citrix, VPN, iOS).
- Project Support: Participate in IT rollouts, upgrades, and training to drive technology adoption and continuous improvement.
- Customer Service Excellence: Act as a trusted IT partner to attorneys and staff, ensuring clear communication, reliable follow-up, and outstanding end-user experience.
Qualifications
- 6+ years of IT support experience in software, hardware, and networking technologies; law firm or professional services experience.
- Advanced proficiency in Microsoft Windows, Office Suite, Teams, ServiceNow, Citrix, and VPN tools.
- Strong working knowledge of LAN/WAN systems, iManage, mobile technologies (iOS/iPadOS), and document management systems.
- Demonstrated expertise in customer service, troubleshooting, and project execution.
- Associates or Bachelor's degree preferred; equivalent experience considered.
This is a great opportunity for a hands-on IT professional who thrives in fast-paced, collaborative environments, helping one of the nation's top law firms deliver reliable, innovative technology support every day.
Skills and Certifications [note: bold skills and certification are required]
Law Firm Or Professional Services Experience Preferred.
6+ years of IT support experience in software, hardware, and networking technologies
Advanced proficiency in Microsoft Windows, Office Suite, Teams, ServiceNow, Citrix, and VPN tools.
Strong working knowledge of LAN/WAN systems, iManage, mobile technologies (iOS/iPadOS)
Demonstrated expertise in customer service, troubleshooting, and project execution.
Skills: networking,lan/wan,it
