Under general supervision, the Systems Administrator II supports the setup, configuration, maintenance, and troubleshooting of systems and infrastructure. This role works closely with network, security, and help desk teams to ensure smooth operations and efficient issue resolution. Responsibilities include monitoring systems, diagnosing and resolving technical issues, managing backups and recovery, and providing exceptional support to internal and external users.
Key Responsibilities
- Troubleshoot and resolve system, hardware, software, and network issues; provide clear and professional communication to users.
- Support end users via phone and in person; assist with approved software and device configuration.
- Install, configure, and maintain system hardware, software updates, patches, and peripherals.
- Serve as an escalation point for help desk system-related issues.
- Monitor system performance, metrics, and logs for reporting and trend analysis.
- Manage and maintain servers (physical and virtual), SAN, and related infrastructure.
- Execute backup, recovery, and security best practices.
- Assist with policy and procedure development; support organizational goals and compliance requirements (including BSA).
- Maintain accurate documentation; follow safety and security guidelines.
- Engage in ongoing learning and perform other duties as assigned.
Qualifications
- Working knowledge of Windows Server, Linux, O365, Azure, virtualization (VDI/hypervisors), SCCM/SCOM, Group Policies, and system/security tools.
- Experience with patch management, vulnerability remediation, asset deployment, and performance optimization.
- Ability to create and interpret technical documentation and network diagrams.
- Strong analytical, troubleshooting, communication, and organizational skills.
- Experience with PowerShell scripting preferred.
- Ability to handle confidential information and work well in collaborative environments.
Education & Experience
- Bachelor’s degree or equivalent experience.
- 3–5 years of system administration experience or equivalent combination of training and experience.
