## General Function
Under general direction, performs a variety of technical duties by providing technical support including coordination, maintenance, upgrades and overall support for computer systems; administers, evaluates and modifies systems to assure proper security and operation; plans, coordinates, and implements system software program release changes for enterprise servers; resolves technology problems and provides for system enhancements; provides technical support and assistance to clients.
## Essential Duties and Responsibilities
- Manages and maintains Red Hat, Windows, and other servers. Systems include physical servers and VMs in the colleges virtual environment.
- Ensures the security and backup of data as per college retention policy and assists in administration of backup appliances and services including firewall and intrusion protection.
- Researches and evaluates College Information Systems (CIS) hardware and software requirements; configures, installs and maintains CIS software to support and ensure day-to-day operations of Datatel Colleague and related systems.
- Develops and maintains data feeds to support various software services and college needs.
- Plans and coordinates the installation of new releases and system software updates for Colleges CIS system, servers in the virtual environment and AWS environment. Analyzes impacts of software updates and research solutions to problems.
- Confers with program product vendors regarding new product releases and for problem resolutions. Plans and coordinates the installation of new releases and system software updates for various college systems and servers. Analyzes impacts of software updates and research solutions to problems.
- Evaluates, recommends, implements, and ensures systems security at the server level and, in conjunction with the network security administrator, network and desktop administrators, across the entire college IT infrastructure.
- Provide support and back up to the network security administrator, and the network infrastructure administrator.
- Prepares client, operations, and systems documentation according to pre-established standards.
- Assist in evaluating equipment and software capability in the college IT infrastructure; researches and resolves problems; makes technical recommendations.
- Schedule may shift to accommodate non-business hours for system updates and patches as required. This also could include emergency availability to restore systems in the event of unplanned outages.
- Perform other job-related duties as assigned.
- Confidentiality is extremely imperative. Brunswick Community College follows FERPA guidelines.
## Minimum Qualifications
- Bachelors degree from an accredited institution in an information technology related field or equivalent related experience,
- 4 years of systems administration experience
Excellent interpersonal, oral and written communication skills
May coordinate and/or lead less experienced staff and/or student employees
- Knowledge and support of college policies and procedures
- Ability to use Microsoft Office, Colleague and Internet
- Must have the ability and vocabulary required to communicate with all levels of staff, faculty, subordinates, students, and the public in the performance of the job
- Skills in operating, installing, maintaining, configuring, and troubleshooting a variety of highly technical computers, servers and peripherals; systems analysis and information system concepts, techniques, and operating principles; program specification, designing, testing and prototyping Computer programming ability
- Maintain a customer focus in providing technology services to the Colleges community
Physical Requirements: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which involves some l fting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 20 pounds) and occasionally heavier weight (up to 50 pounds). Tasks may involve extended periods of time at a keyboard or workstation.Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes receiving direction and instruction from supervisor.Language Ability: Requires ability to read a variety of policies and procedures, technical manuals and diagrams, etc. Requires the ability to prepare technical reports and diagrams, records, etc. with proper format, punctuation, spelling and grammar, using all parts of speech. Requires the ability to speak with and before others with poise, voice control and confidence.Intelligence: Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; and to deal with several abstract and concrete variables. Requires the ability to learn and understand relatively complex principles and techniques; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation. Must have the ability to comprehend and interpret received information.Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow and give verbal and written instructions; and to teach co-workers. Must be able to communicate effectively and efficiently in a variety of technical and/or professional languages including computer technology, computer networking, computer programming, etc.Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape, and visually read various information.Motor Coordination: Requires the ability to coordinate hands and eyes using office machinery to operate motor vehicles.Manual Dexterity: Requires the ability to handle a variety of items, keyboards, office equipment, control knobs, buttons, switches, catches, tools, etc. Must have moderate levels of eye/hand/foot coordination.Color Discrimination and Visual Acuity: Requires the ability to differentiate colors and shades of color; requires the visual acuity to determine depth perception, peripheral vision, inspection for small parts; preparing and analyzing written or computer data, etc.Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines. The employee may be
