Description
Night Auditor - 402150
Department: Rooms
Reports To: Front Office Manager/Director of Front Office Operations
FLSA: Non-Exempt
Job Summary
The Night Auditor is responsible for balancing the revenue and expense transactions, handling the front
desk duties during the overnight shift, and ensuring a smooth operation of the hotel during nighttime
hours. The role also involves providing exceptional customer service to hotel guests.
Essential Duties And Responsibilities
- Perform nightly audit of hotel transactions, ensuring that all financials are accurately balanced.
- Check guests in and out, ensuring proper room assignments and handling guest requests
efficiently.
- Handle all guest inquiries, providing information about the hotel, its services, and the local area.
- Prepare and distribute daily reports to the management team.
- Monitor the security of the hotel during the night, responding to any emergencies or disturbances.
- Process all financial transactions, including cash handling, credit card processing, and ensuring
proper posting to guest accounts.
- Ensure proper communication with the next shift and management team, noting any issues or
important information.
- Maintain the cleanliness and organization of the front desk area.
- Provide wake-up calls and perform other guest services as needed.
- Perform basic troubleshooting of hotel equipment and systems, escalating issues to the
appropriate department as necessary.
Qualifications
Education and Experience:
- High school diploma or equivalent required.
- Previous experience in a customer service role preferred.
- Experience in accounting or bookkeeping is a plus.
Skills And Abilities
- Strong attention to detail and ability to work with numbers.
- Excellent customer service and communication skills.
- Ability to work independently and make decisions with minimal supervision.
- Proficient in the use of computers and hotel management software.
- Ability to handle multiple tasks and work under pressure.
Reasonable Accommodations
The hotel is committed to providing reasonable accommodations to enable individuals with
disabilities to perform the essential functions of the job. If you require an accommodation,
please discuss your needs with the Human Resources department.
Requirements
Physical Requirements:
Ability to stand, walk, and remain in a stationary position for extended periods.
Ability to lift, carry, push, or pull up to 20 pounds occasionally.
Visual and auditory ability to operate office equipment, including computers and phones, and to
respond to emergencies.
Ability to perform repetitive motions, such as typing and writing.
Work Environment
Work is performed in a hotel environment, primarily at the front desk.
The position involves overnight shifts, including weekends and holidays.
