Summary:
This position is responsible for the reliability, sustainability, and core functionality of the server and related infrastructure along with key applications and cloud-based platforms that integrate into that infrastructure.
Functions:
- Implement, maintain, monitor, and upgrade server operating systems.
- Implement, maintain, monitor, and upgrade telecommunication systems.
- Maintain and track systems uptime adhering to department and company SLAs.
- Maintain server, network, and computer hardware.
- Maintain user level access to systems.
- Manage physical access control and video security systems.
- Monitor system resources and maintain reliability of infrastructure datacenter and related resources.
- Provide disaster recovery plans and testing of those plans.
- Provide documentation of systems and related resources.
- Provide high reliability backup solutions and testing of system backups.
- Provide system outage response and reporting with root cause analysis.
- Purchase software and hardware and work with vendors for solutions and implementations.
- Follow industry and compliance best practices to maintain a secure and resilient enterprise infrastructure at all levels.
- Maintain knowledge of current technical and industry practices and developments through continuing education.
- Support helpdesk team with escalated issues and prompt resolution.
- Support on-call emergencies with response and resolution.
- Support IT team with other duties as assigned.
