ABOUT JENNER & BLOCK
Jenner & Block LLP is a law firm with a fearless reputation and global reach, high-level problem solvers in litigation, government controversies, investigations, regulatory challenges, and complex corporate transactions. With offices in Century City, Chicago, London, Los Angeles, New York, San Francisco, and Washington, DC, the firm represents a wide range of clients, counseling Fortune 100 companies, large privately held corporations, major nonprofits, top universities, private equity investors, and Native American tribes. Consistently recognized as a firm that stands up for its values with its commitment to justice and community service, Jenner has been named the No. 1 pro bono firm 13 times in the United States by The American Lawyer.
POSITION SUMMARY
We are seeking a dynamic AI Analyst to serve as a critical bridge between technology and legal practice. This role combines technical expertise with exceptional communication skills to drive AI adoption, provide hands-on user support, and assist in evaluating AI solutions across the firm. Reporting to the AI Portfolio Manager, the AI Analyst will be the frontline resource for lawyers and staff, helping them responsibly maximize the value of AI platforms through training, prompt engineering guidance, and troubleshooting. The successful candidate will partner with cross-functional teams to enhance system functionality, support vendor evaluations, and contribute to the firm's AI governance framework.
ESSENTIAL JOB FUNCTIONS
AI Adoption and User Support
- Guide users on effective use of AI tools and prompting techniques, ensuring adherence to the firm's AI policy and other AI best practices
- Provide hands-on user support and issue resolution for AI systems; troubleshoot data and application issues with end users, fully analyze impact, determine resolution strategies, fully test and reconcile resolutions, and assist in implementation
- Develop and maintain documentation, training materials, knowledge-sharing resources, and prompt templates for AI system usage on the firm's intranet
Technical Administration and Configuration
- Perform administrative and configuration support for the firm's custom-built AI tools
- Work with the AI Portfolio Manager, end users, consultants, and project managers to understand business processes and requirements; identify gaps; communicate and define requirements for enhancements to technical solutions
- Assist in development of process changes or new technical solutions to satisfy business needs for projects and daily operations
- Recommend, implement, and test enhancements or process changes to optimize system performance and user experience
Vendor Evaluation and Implementation Support
- Assist in evaluating use cases for custom builds versus commercial solutions and participate in vendor demonstrations
- Coordinate with Information Security for Vendor Risk Assessments and partner with Procurement during Master Service Agreement negotiations to ensure appropriate AI safety and governance provisions
AI Governance and Strategy Support
- Partner with stakeholders to identify opportunities for AI adoption and provide guidance on best practices for system use
- Contribute to developing the firm's AI governance framework, creating evaluation criteria for vendors, and monitoring compliance with AI policies
- Stay current with industry trends in generative AI, prompt engineering, and enterprise AI administration
QUALIFICATIONS AND REQUIREMENTS
- 2-4 years of experience in technical support, business analysis, or technology consulting
- Exceptional communication skills with ability to bridge technical and non-technical audiences
- Experience providing user training, creating documentation, or delivering technical presentations
- Strong writing skills for creating clear, user-friendly materials
- Understanding of prompt engineering principles and generative AI best practices
- Familiarity with help desk operations and troubleshooting methodologies
- Strong analytical and problem-solving capabilities with attention to detail
- Patient, service-oriented approach with ability to support users under pressure
- Bachelor's degree in Computer Science, Information Technology, Business, Communications, or related field
PREFERRED QUALIFICATIONS
- Experience in the legal industry or professional services environment
- Familiarity with AI/ML technologies, large language models, or enterprise AI platforms
- Background in change management or technology adoption initiatives
- Experience with vendor evaluation processes and understanding of information security practices
- Knowledge of SDLC methodologies and experience with enterprise software administration
Disclaimer
Additional Duties
This job description is intended to provide a general overview of the primary duties and responsibilities for the position. It is not an exhaustive list of all tasks or responsibilities that may be assigned. The role may include additional duties, specialized projects, and other tasks as required. The firm reserves the right to modify or adjust the responsibilities to meet business needs.
Physical Requirements
Candidates must be able to meet the physical demands of the position, including the ability to commute to the office as required on designated in-office days based on the position. The firm is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) for qualified individuals with disabilities.
EEO Statement
Jenner & Block LLP is an equal opportunity employer. Recruitment and employment decisions are not made on the basis of an individual’s race, color, creed, religion, national origin, ancestry, citizenship status, age, non-disqualifying physical or mental disability or medical condition, genetic information, sexual orientation, sex, gender identity and/or expression, pregnancy, childbirth, breastfeeding or related medical conditions, arrest record, matriculation, personal appearance, political affiliation, marital, parental, veteran, military, or order of protection status, or any other protected status or that of their relatives, friends, or associates.
Jenner & Block is proud to offer a competitive total rewards package, including comprehensive health & well-being benefits and 401k profit sharing. The anticipated pay range for this role is $100,000-$123,000. The actual offered rate for this position will be determined based on several factors, including qualifications and experience, geographic location, education, external market data, and consideration of internal equity.
