Purpose of Role
IT Network ensures efficient, cost-effective and secure connectivity and availability of IT resources to the business and its partners.
Key Accountabilities Include
- Ensure timely resolution to end user issues
- Ensure IT general control requirements are followed
- Ensure the health of IT enterprise computer systems to deliver availability goals
- Ensure work meets business needs
- Ensure that staff can successfully access IT enterprise computer systems
- Ensure positive end user experience
Primary Responsibilities Include
- Perform enterprise system updates with patches and/or code promotions
- Perform enterprise application administration
- Perform cloud platform administration
- Perform data backup monitoring
- Address IT environment access requests
- Address enterprise computer administration tasks
- Support YCA’s compliance with required field audits
Core Functional Competencies
- Network Administration: Manage an on-premise or cloud-based network, including the secure flow of data between integrated solutions, access management, and network monitoring
- Private Cloud Administration: Merge cloud-based applications and infrastructure
- Project Management: Plan, organize, and manage tasks and resources to bring about successful completion of a specific project
- Reporting: Generate and deliver reports to meet information requests and needs; disseminate internal and external data
- Security: Identify, evaluate, and control technology-based threats to the organizations’ operations, capital and earnings
- System Administration: Manage hardware or software system(s)
- User Support: Possess detailed knowledge of standard PC operations, including installing new programs, access, system and produce performance, operating systems and basic platforms; guide end users through challenges or learning in a patient, helpful manner
Core Behavioral Competencies
- Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment)
- Customer Focus
- Decision Quality
- Plans and Aligns
- Collaborates
- Self-Development
- Situational Adaptability
Qualifications
Ideal
- Experience with cloud environments
- Experience with Microsoft Enterprise technologies
- Experience with enterprise computer hardware
- Working experience with network communication protocols (http, ftp, sftp, ssl, udp, tcp/ip, DNS)
- Experience with IT system segregation
- Experience with IT general controls and auditing
- Experience with command-line tools and scripting
Preferred
- 3+ years IT support in a corporate environment
- Proficient in MS Office applications
- 5+ years IT enterprise hardware support
Here’s What We’ll Bring
- Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
- Performance based bonus program
- Robust employee wellness programs including free music lessons
- Gym and wellness reimbursement program
- Tobacco cessation reward program
- Free concerts from award winning artists
- Discounted hotel, travel, entertainment, and other attractions
- Employee product purchase program
- Flexible work options (including hybrid schedule)
- Casual dress
- Vacation, sick-time and personal floating holidays
- In-office events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
- Inclusive and passionate culture
Compensation
- The hiring range for this position is $58,000 - $80,000 annually + bonus. This is the hiring range and does not include the value of benefits. The hiring range does not reflect total earning potential over time.
- Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.
