Job Details
Description
POSITION SUMMARY
The Senior Systems Administrator supports the Technology Infrastructure Department by providing superior technical support, administration, and systems strategy, primarily focusing on multi-user server systems, cybersecurity, and network infrastructure ensuring maximum uptime and reliability.
Essential Functions
- Administer configuration and maintenance of entire Performing Arts Center Authority (PACA) network infrastructure, both on-premises and cloud, including remote connectivity, wired network and Wi-Fi for multiple sites.
- Administer all cloud infrastructure including email, spam, networking, collaboration and telephony systems.
- Analyze and monitor network and server performance to ensure systems remain current and function efficiently and effectively.
- Administer and support multi-user systems at multiple sites.
- Maintain network integrity by performing preventive, routine and emergency network and server maintenance.
- Monitor network security, hardware and software health, identifying issues and providing solutions that maximize uptime & minimize security threats.
- Oversee troubleshooting, systems backups, archiving, and other disaster recovery methodologies for continued progress in IT Disaster Preparedness Plan to ensure business continuity.
- Ensure PACA Network and multi-user systems are fortified against cybersecurity threats, including firewall devices, addressing vulnerabilities on multi-user systems, and implementing security policies for systems and end users.
- Work with Director in designing organization-wide technology solutions and actively managing projects that affect essential business processes.
- Act as escalation point for Technology Support Technician Team and rest of Systems Administration Team.
- Provide network and systems support for cross departmental projects as assigned.
- When assigned, fulfill the role of IT representative during project meetings.
- In the absence of Director, fulfill role as needed, including moving projects forward and managing contractors doing project work.
- Work with Director to develop skills in IT business processes including budgeting, planning, prioritizing and long-term technology roadmaps.
- Implement and create documentation for policies, including data security policies, multi-user systems, and processes as directed.
- Train and mentor Jr System Administrators/System Administrators as assigned.
- Support organizational initiatives that involve network and systems infrastructure. Define requirements and timeline and partner with Director and other departments to successfully implement solutions.
- Complete additional responsibilities as assigned.
CORE COMPETENCIES
- Customer Focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience.
- Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies and goals.
- Accountability- Take ownership for deliverables and actions and contribute value to the organization. Accept responsibility for actions and outcomes.
- Innovation- Committing to create and search for new and innovative approaches to activities that enhance performance.
- Strategic thinking- Understand and process complex information and exercise sound judgment, considering the situation, the issues, the key players, and the levels of authority involved. Propose courses of action that further the objectives, priorities, and vision of the organization.
- Planning and Organizing- Set priorities and define actions, time, and resources needed to achieve predefined goals.
Knowledge And Abilities
- Maintain a physical presence at designated work location when needed, maintain regular attendance and punctuality and work a flexible schedule including nights, weekends, and holidays as required.
- Able to communicate effectively in English, both in writing and verbally.
- Able to independently research and solve technical problems.
- Skilled with policies and procedures in a corporate IT environment.
- Able to effectively and efficiently multitask, set and shift priorities, and adapt to changes in situations.
- Expertise in tech support in a Microsoft network environment.
- Expertise in PC and software support methodologies.
- Expertise in Windows Server (2019+).
- Expertise in Microsoft products (AD/Entra ID, Exchange Online, M365, etc.).
- Expertise in Modern Device Management (Intune).
- Expertise in all aspects of networking (LAN/WAN, Wireless, Routing, Firewalls, DNS, DHCP).
- Expertise in Unified Communications (Teams, Zoom, PBX).
- Expertise in virtual infrastructure (VMware/Hyper-V).
- Expertise in Hybrid Cloud environments (Azure/AWS).
- Expertise in Next Generation Firewall Appliances (Watchguard).
- Expertise in network switching and wireless (Meraki).
- Expertise in network monitoring and vulnerability remediation.
- Expertise in Disaster Recovery Software (Veeam).
- Expertise in Identity and Access Management and Data Governance.
- Skilled in PowerShell scripting and automation best practices.
- Knowledge of Project Management, Budgeting and Prioritizing needs for an organization.
Supervisory Responsibilities
Desired Education And Experience
- BA/BS degree or any equivalent combination of training and experience.
- 5+ years administering Microsoft Windows environment
- 3-5 years supporting cloud or hybrid cloud environments including Microsoft 365
- 5+ years administering a multi-site, networked environment
