As part of the Apptio Global Practice Go To Market (GTM) team within the Customer Success (CS) organization, the Solution Architect - Cloudability will help shape and drive technical best practice architecture and configuration within the Cloudability Product line as well as the other products that integrate with the Cloudability Product line. Armed with deep product expertise from years of customer facing experience, he/she will work cross functionally with other technical consultants to build the best overall technical architecture and solution for the benefit of our customers. As an Apptio technical subject matter expert, the Solution Architect will be responsible for providing sound guidance & recommendations to teams in all phases of the customer lifecycle. To succeed, the Solution Architect must have the aptitude and curiosity to work deeply with the Apptio product suite, the passion to work with innovative technology that is evolving quickly, and the energy to work in an entrepreneurial and fast paced environment.Us:As an organization, Apptio has a very strong culture; it is open, transparent, and very customer focused. Leaders in the organization consistently showcase the following key attributes and look to build teams that embrace these qualities every day:- Growth Mindset
- Dealing with ambiguity and change
- Take ownership and has accountability
- Customer-focused
- Foster an inclusive environment
What We Want You To Do- Perform design reviews and propose recommendations that balance business requirements with technical best practices
- Act as the primary technical liaison between CS and Engineering
- Broadcast technical bulletins
- Assist project teams in understanding Engineering recommendations
- Prioritize and advocate for product improvement ideas reported from the field
- Produce technical enablement content for the field
- Distill technical details into consumable concepts that can be explained to consultants and customers
- Build tools to automate manual processes and analytics to inform future investments
- Design and implement process changes to improve the technical delivery capabilities of the CS team
- Participate in technical escalations as necessary
- Assist with root cause analysis when incidents arise
- Train future generations of architects
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
- 5+ years of solid experience in a senior support, consulting, or engineering role for medium to large scale business software company
- Education in engineering, computer science, MIS, finance or equivalent experience
- Demonstrated skills working with the Cloudability product for several years
- Cloud Certified Practioner (Cloud Architect preferred)
- Strong analytical and problem solving skills; detail-oriented and curious
- Expert skills in data analysis/manipulation; versed in formulaic logic (e.g. Excel)
- Relational database concepts; advanced configuration/scripting/programming skills
- Ability to prioritize among competing high-priority demands
- Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance
- Ability to communicate complex technical concepts to less technical audiences, both internal and external
- Client-focused attitude -- a customer advocate
- Team player with solid communication and presentation skills
- High level knowledge of enterprise IT organizational, business, and technical environments
Other Relevant Job DetailsIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs.
- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law.
- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals.
- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.
We consider qualified applicants with criminal histories, consistent with applicable law.
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