Job Title: Head of Digital & Technology – US Region

Location: Philadelphia, PA

Salary Range: $195,000 to $245,000 + Bonus + Benefits

Position Summary:

The Head of IT – US Region will lead the Information Technology function across the United States, delivering secure, reliable, and cost-effective IT services that drive business performance. This role ensures alignment with global IT and digital strategies, as well as with global governance frameworks, while addressing the unique requirements of the US business, fostering operational excellence, compliance, and continuous innovation.

Key Responsibilities:

1. IT Operations & Service Delivery

Ensure high availability, security, and performance of IT services across all US sites.
Oversee infrastructure, applications, and end-user support to minimize downtime and maximize user satisfaction.
Manage incident, problem, and change processes in line with ITIL best practices.
Ensure IT operations comply with global governance, policies, and standards.

2. Regional Business Partnering

Serve as the primary IT liaison for US business leaders.
Translate business requirements into IT solutions aligned with global standards and governance.
Enable productivity, efficiency, and compliance across business units.

3. Governance, Compliance & Security

Ensure adherence to global IT policies, governance frameworks, cybersecurity standards, and regulatory requirements (e.g., SOX, data privacy).
Collaborate with global cybersecurity teams to identify and mitigate risks.
Support alignment with global IT governance in all regional initiatives.

4. People & Vendor Management

Lead, mentor, and develop the regional IT team, promoting accountability and service excellence.
Manage relationships with regional IT vendors and service providers to optimize cost and quality, in line with global vendor governance.

5. Projects & Transformation

Oversee local and regional IT projects, ensuring timely and budget-compliant delivery.
Support deployment of global initiatives (ERP, data, digital, AI) in the US region, ensuring alignment with global governance and standards.
Identify opportunities for automation, digitalization, and process improvement.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field; Master’s preferred.
10+ years of IT leadership experience, ideally in a multinational environment.
Deep expertise in IT operations, infrastructure, and enterprise applications.
Proven experience leading regional IT teams and managing vendor partnerships.
Strong communication, stakeholder management, and business partnership skills.
Familiarity with ITIL frameworks, cybersecurity best practices, and global IT governance.

Key Competencies

Leadership: Inspire and guide a high-performing regional IT team.
Business Acumen: Translate IT capabilities into measurable business value.
Collaboration: Partner effectively with global IT, governance teams, and regional business leaders.
Execution: Pragmatic, hands-on, and results-oriented.
Change Agent: Drive technology adoption, transformation, and adherence to global governance.

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Head of Digital & Technology (US)