Description

At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.

Summary

The Technical Lead role will be responsible for leading the day-to-day technical operations, enhancements, and project implementations for the Manhattan Active Omni Order Management System (MAO OMS). This role will manage incident resolution, enhancements, and delivery of new capabilities while ensuring system stability, performance, and scalability. It will also act as the main liaison between business partners, technical teams, and vendors, driving standard methodologies and ensuring alignment with enterprise architecture and operational goals!

Responsibilities

Leadership & Coordination

Serve as the main technical point of contact for MAO OMS support, enhancements, and project activities.
Coordinate and guide a team of developers, analysts, and support engineers in delivering high-quality solutions on time and within scope.
Collaborate with multi-functional teams including infrastructure, integration, QA, and business teams to ensure seamless end-to-end delivery.
Drive compliance to SDLC, agile processes, and release management standards.

Support & Incident Management

Oversee day-to-day support activities, including monitoring system health, resolving incidents & critical issues, and managing intensified issues.
Ensure timely root cause analysis (RCA) and implementation of permanent fixes for recurring issues.
Maintain knowledge base and documentation for system processes, configurations, and troubleshooting steps.

Enhancements & Continuous Improvement

Lead the design, development, and deployment of OMS enhancements based on business requirements.
Review and approve technical designs, ensuring alignment with architectural standards and performance expectations.
Identify process gaps and opportunities for automation, performance improvement, and system optimization.
Partner with business analysts to translate functional requirements into robust technical solutions.

Project Delivery

Plan and manage technical outputs for OMS-related projects, ensuring key timelines and results are met.
Provide technical guidance during discovery, design, build, testing, and deployment phases.
Coordinate with integration teams to ensure seamless data exchange between OMS, ERP, POS, eCommerce, WMS, and other enterprise systems.
Support end-to-end testing and production cutover activities.

Technical Oversight & Governance

Ensure compliance with security, data privacy, and operational standards.
Manage OMS environment strategy (dev, test, stage, prod), including refreshes and configuration management.
Oversee performance monitoring, planning for capacity, and system tuning.
Review and approve deployment scripts, configuration changes, and release notes.

Qualifications

10+ years of experience in IT with at least 4+ years in Order Management Systems.
Minimum 3+ years hands-on experience with MAO OMS (or Manhattan Order Management 201x with exposure to Active Omni migration).
Solid understanding of OMS order lifecycle, payment processing, tax modules, fraud management, fulfillment flows (BOPIS, ship-from-store, ship-to-home), and returns.
Proficiency in Java, Spring Boot, REST APIs, and microservices architecture, along with API execution and using Postman.
Experience with integration platforms (MuleSoft, Dell Boomi, Kafka, etc.).
Strong SQL skills (Oracle, PostgreSQL, or similar) and knowledge of database performance tuning.
Familiarity with cloud-based deployment (GCP, AWS, or Azure) and Kubernetes/Docker containerization.

Education

Bachelor’s degree in Technology or related field; or combination of equivalent education and experience

Core Competencies

Lead with Curiosity & Humility
Build High Performing Teams for Today & Tomorrow
Influence & Inspire with Vision & Purpose
Observe, Engage & Connect
Strive to Achieve Operational Excellence
Deliver Business Results

Benefits

Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:

Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
401k with company match and Associate Stock Purchase with discount
No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.
Tuition reimbursement and scholarship opportunities for post-secondary education programs
40% merchandise discount and gratis that encourages you to come back to your senses!

Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.

We are an equal opportunity action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

Application window will close when all role(s) are filled.

Category: Information Technology

Bath & Body Works jobs

Applications Tech Lead – Manhattan Active Omni