ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.

About the role:

We are looking for a highly skilled Level 3 Support Engineer with deep expertise in collaboration and productivity platforms. This role is all about technical depth — solving the toughest problems, digging into logs, writing automation, and owning the stability of Slack, GSuite, Zoom, Jira, and Office 365. You’ll be the go-to expert for escalations, a troubleshooter and partner who thrives on solving what others can’t, and someone who can engineer smarter ways to keep systems running seamlessly to drive employee productivity.

What You'll do:

Serve as the final escalation point for complex incidents/requests across Slack, GSuite (Google Workspace), Zoom, ProofPoint, Jira, and Office 365.
Perform deep troubleshooting at the application, integration, and infrastructure layers — including API calls, logs, and network dependencies.
Configure, optimize, and maintain these platforms for performance, security, and scalability.
Write and maintain automation scripts (PowerShell, Python, or similar) for repetitive tasks, reporting, and integrations.
Diagnose and resolve authentication/SSO/MFA issues (Mainly Okta, some Microsoft AD).
Analyze system and application logs to pinpoint root causes and prevent recurrence.
Manage and troubleshoot integrations between collaboration tools (e.g., Slack bots, Jira workflows, Zoom add-ons, Office 365 connectors).
Drive and/or otherwise assist with SaaS application deployments, upgrades, and migrations.
Partner with vendors to resolve critical platform issues and escalate when necessary.
Document troubleshooting processes, scripts, and technical solutions for knowledge sharing.

What you bring:

5+ years of hands-on IT support, systems engineering, or SaaS administration.
Expert-level experience with Slack admin console, GSuite (Google Workspace), Zoom admin portal, Jira administration, ProofPoint, and Office 365 tenant management.
Strong background in identity and access management, including SSO integrations, MFA, and directory services (Okta).
Practical knowledge of networking fundamentals (DNS, VPN, TLS/SSL, proxies, firewalls) as they relate to SaaS applications.
Proficiency in scripting/automation (PowerShell, Python, or similar).
Ability to debug APIs and integrations between enterprise SaaS platforms.
Comfortable working in log analysis tools, monitoring dashboards, and vendor escalation portals.
Strong analytical and troubleshooting mindset — proven track record of resolving “unsolvable” issues.
Very strong ‘can-do’ attitude with a strong desire to partner with the Engineering and Security teams that we work with every day.

Nice to have:

Experience in a SaaS, startup, or high-growth tech environment.
Familiarity with device management platforms (Intune, Jamf).
Knowledge of security/compliance frameworks (SOC2, ISO27001, HIPAA).
Experience with automation and/or AI platforms.

We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.: $63,000 USD - $99,000 USD

About us:

ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.

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