US Job Description

Firm Information

Reed Smith is a dynamic international law firm dedicated to helping clients move their businesses forward. With an inclusive culture and innovative mindset, we deliver smarter, more creative legal services that drive better outcomes for our clients. Our deep industry knowledge, long-standing relationships and collaborative structure make us the go-to partner for complex disputes, transactions and regulatory matters.

Our team of 3,000 people (including more than 1,600 lawyers) across more than 30 offices in the United States, Europe, the Middle East and Asia, operate as one global partnership to drive progress for our clients, for ourselves and for our communities.

Position Summary

The System Administrator is responsible for supporting the daily administration, maintenance, and troubleshooting of the firm's systems and applications. This includes monitoring system performance, assisting with installations and upgrades, and supporting PCs, printers, and other peripheral equipment. The role also provides general and second-level application and hardware support to end users. The System Administrator independently resolves a variety of system-related issues and collaborates with vendors and internal teams to ensure timely resolution and high-quality service delivery.

Job Duties and Responsibilities

Provide support for various hardware, including desktops, laptops, monitors, printers, telephones, smartphones, dictation devices, and other peripherals. Responsibilities include preparing and installing laptops and desktops, and coordinating with vendors for maintenance and repairs.
Maintain all LAN and WAN hardware, user desktops and laptops, printers, scanners, and all related software and hardware, including equipment located in the computer room.
Provide support for various applications, including Microsoft Office Suite, Windows, iManage, Elite 3E, Internet, Intranet, voicemail/Unified Messaging, email, and proprietary applications.
Install pre-approved hardware and software in accordance with departmental guidelines.
Provide second-level support for issues escalated by the IT Help Desk.
Escalate unresolved problems to the appropriate analyst, programmer, supervisor, or manager as needed. Assist with information gathering, documentation, and communication to support resolution.
Troubleshoot software administration issues independently and in collaboration with others, including document access rights, security, and permissions. Escalate to vendors or internal contacts as needed.
Set up videoconferences and presentations for the local office as needed.
Perform daily and ongoing maintenance of systems and applications in accordance with defined procedures and processes. Identify and report inconsistencies, issues, or system concerns to the appropriate supervisor.
Create, update, and close tickets in the HEAT call tracking system in accordance with departmental guidelines. Assign tickets to others as appropriate.
Use independent judgment to prioritize tasks, assess issue criticality, and communicate systems-related information to relevant parties.
Maintain inventory, maintenance records, and all required system logs.
Respond to user requests in a timely manner. Collaborate with team members to ensure effective resolution and escalate unresolved issues as appropriate.
Complete all tasks essential to ensuring system uptime and integrity, including security-related detection and prevention.
Assist with the installation of new or upgraded systems and applications, including participation in testing and troubleshooting.
Support the firm's phone and voicemail systems, including handling moves, additions, changes, and general troubleshooting.
Recommend improvements to internal processes and procedures. Participate in or lead implementation efforts as assigned.
Share knowledge and best practices with team members. Provide training to peers as requested.
Remain current with relevant technologies and identify opportunities to apply new knowledge to improve support processes.
Provide after-hours, weekend, and holiday support for the computer room as scheduled or when required to address critical issues.
Develop and maintain technical documentation for systems, procedures, and support processes.
Contribute to special projects as requested by the Regional Manager, Regional Senior Manager of Assistant Director of Global IT Operations.
Participate on special committees, work groups, project teams, or escalation teams related to firmwide IT initiatives. This may include one-time events (e.g., testing, rollouts, upgrades, installations) or ongoing efforts.
Maintain skill level through formal training, self-study, and on-the-job experience.
May occasionally be asked to travel to other offices to provide coverage or support for projects, office openings, or other technology needs.
Perform all other duties as assigned.

Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time.

Requirements

Education: Certification or other formal training in system operations or equivalent experience required. Bachelor's Degree preferred.

Experience:

Two years of experience in systems administration, including support for Windows desktop and server environments.
Experience with Active Directory, scripting, printer management, and wireless access points.
Hands-on support of mobile devices (iOS, Android) and related technologies.
Familiarity with network switches, UPS systems, and server room environments, including HVAC, power requirements, and security protocols preferred.

Skills:

Working knowledge of Microsoft Windows operating systems, Microsoft Office Suite and standard desktop computing environments.
Strong troubleshooting and problem-solving skills.
Effective verbal and written communication skills, with the ability to interact professionally with users, team members, and vendors.
Customer service mindset with the ability to provide responsive technical support to internal users.
The ability to manage time effectively, prioritize multiple tasks, and meet deadlines.
Capable of working independently and collaboratively within a team environment.
Willingness to learn and apply new technologies to improve support processes.
Flexible and adaptable, with the ability to thrive in a fast-paced environment and adjust to evolving priorities and business needs.
Ability to assess issues and determine appropriate next steps within defined troubleshooting and escalation procedures.

Other

Supervisory Responsibilities: None

Equipment To Be Used: Personal computer and other office equipment such as telephone, calculator, fax, machine, copier, scanner, etc.

Essential Job Functions:

Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use.
Use computers, telecommunications, and digital collaboration tools to perform core job responsibilities.
Ability to communicate effectively.
Able to fulfill physical demands consistent with job duties, including bending, lifting, and moving equipment or materials weighing up to 40 pounds occasionally.
Ability to provide off-hours support and coverage, including evenings, weekends, and holidays, to support critical incidents, system maintenance, and urgent project deadlines.

Working Conditions: Works in a typical office setting. Occasionally called upon to work hours in excess of your normal daily schedule. The details of your weekly schedule will be discussed further with your direct supervisor.

Pay Ranges:

This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on factors including, but not limited to, location and experience.

This is a non-exempt position. The hourly wage range for this role is $39.42 to $44.71, with an estimated annual compensation range of $82,000 to $93,000, based on expected hours (40 hours per week).

Employee Benefits Overview

Our comprehensive benefits package includes:

401(k) Retirement Plan
Medical Insurance
Health Savings Account (HSA)
Virtual Health Services
Dental Insurance
Vision Insurance
Accident Insurance
Hospital Indemnity Insurance
Critical Illness Insurance
Life Insurance
Short-Term Disability Coverage
Long-Term Disability Coverage
Flexible Spending Accounts (FSA)
Lyra Health Employee Assistance Program (EAP)
Paid Family Leave (for eligible Exempt and Non-Exempt staff)
College Savings Plan
Transportation Benefit
Back-up Child Care Services
College Coach Program
Pet Insurance
Paid Sick Time (for Exempt staff)
Paid Time Off (available to all full-time, non-temporary employees)

Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan.

Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process.

Qualified candidates only. No search firms.

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