Founded in 2004, Black Diamond Solutions is an IT infrastructure consulting firm

The System Administrator is responsible for maintaining the design and integrity of the internal systems, clients’ on-premise and cloud environments, as well as providing technical assistance to team members with system and network requests.

Basic Functions

IT Support relating to issues with the internal systems and network infrastructure
Manage and support Microsoft technologies: Windows Server, LDAP/SSO, Azure/Active Directory, Group Policy, DHCP, DNS, Office 365, Teams/Skype for Business, and minimal SQL, SharePoint
Manage internal private cloud infrastructure: VMware ESXi/vCenter
Manage and support WatchGuard and Netgate firewall(s) and Cisco Meraki network appliances
Administer hosted and cloud solutions for clients using technologies: Microsoft Azure, VMware
Administer disaster recovery solutions: Veeam, CrashPlan Pro
Manage and support remote access technologies: ConnectWise Control, OpenVPN and Terminal Services
Monitor the Network Operations Center (NOC) system alerts and notifications, and respond accordingly through service tickets
Manage the Remote Monitoring and Management (RMM) system: agent deployment, update agent scripts, respond to alerts, monitor dashboard, and periodic system revie
Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or scheduled outages within clients SLA

Duties Include

Improve client service, perception, and satisfaction
Ability to work in a team, lead junior technicians, and communicate effectively
Escalate service or project issues that cannot be completed within agreed service levels
Business awareness: specific knowledge of the clients’ environments and how IT relates to their business strategy and goals
Document internal processes and procedures related to duties and responsibilities
Document maintenance for all computer systems and network infrastructure
Work through a daily schedule and enter time in Professional Services Automation (PSA) platform

Knowledge, Skills, And Abilities Required

Interpersonal skills: such as telephony skills, communication skills, active listening and desire to help people
Self-motivated with the ability to work in a fast-moving environment
Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization’s key IT services and vendors for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Ability to multi-task and adapt to changes quickly

Prior Recommended Expereince

5+ Years of IT experience
Professional IT Certifications, such as: Network+, Security+, Microsoft MCP, MCSA, or VMware VCP
BA/BS, preferred but not required

Benefits

Competitive salary based on experience and qualifications
Health, and dental benefits subidized
Mobile phone and service included
Continuing education opportunities included
85%-95% remote work, minimal on-site requirements
Great opportunity for career advancement

Only candidates in the Greater Chicago Area need apply.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

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IT Systems Administrator