Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.

Department: Information Services (IS) – Infrastructure & Technical Services

Location: Lakeland, FL

Position Description

This role is responsible for provisioning, installation/configuration, operation, troubleshooting, and maintaining systems’ hardware/software and related infrastructure. This role will analyze and identify all or part of the existing or new computer (and/or server), peripheral, and network systems requirements, taking into consideration the special technology needs of the Sponsor.

Responsibilities

Maintain the virtual environment and Cisco UCS blade infrastructure.
Manage a windows domain environment.
Implementation and support of Active Directory (AD) architecture to support role-based access and systems access controls.
Implementation of security controls in a Microsoft Windows environment including Group Policy Objects (GPOs)
Manage O365 (SharePoint, Exchange, OneDrive, Teams)
Install and maintain new and existing servers, building and deployment of systems images, and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Provide support per request from team members and system users. Investigate and troubleshoot issues.
Repair and recover from hardware or software failures using root cause analysis practices. Coordinate and communicate with impacted organizations.
Perform periodic KPI reporting to support capacity planning.
Develop documentation to include systems architecture, maintenance and operations procedures.
Manage hardware and software load balancing technologies.
Familiar with scripting via PowerShell
Follows ITIL framework / best practices.
Implement solutions to optimize the infrastructure operations, and for conducting research and development to ensure continual innovation as needed.
Apply OS patches and upgrades on a regular basis and participate in patching and on call rotation.
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
Familiarity with policies and standards regarding IT security

Qualifications

Education/Certifications

Associate degree in computer science or management information systems required, Bachelor’s degree in computer science or related field preferred.
Microsoft, VMware, Cisco UCS, ITIL/EXIN, CompTIA certifications preferred.

Experience

At least 2 years of experience maintaining servers and systems.
The ideal candidate will have experience with the following:
Enterprise licensing models and annual true-up reporting M
Microsoft Technologies: Windows Server 2016/2019/2022, MECM, IIS, SQL Clustering, Client Operating Systems
Virtualization technologies: VMware
Experience with IT Operations Process models
Strong experience in hardware engineering, performance analysis, engineering, and data center operations including standup and maintenance.
Experience with systems security analysis, controls design and implementation
Understanding of networking technology fundamentals
Understanding and demonstrated experience with Active Directory Domain Services; ADUC, ADSS, ADFS, DFS, GPOs, DHCP and DNS.
Understands purpose, use and implement SSL and other encrypted technology.
Experience in the 3PL; warehousing (WMS), transportation (TMS), Omni-channel, and fulfillment industry is preferred.

Knowledge, Skills And Abilities

Ability to travel up to 10% to provide site support as needed.
Knowledge of Enterprise Architectures
Knowledge with Change Management processes
Strong communications skills, both verbal and written
Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.
Demonstrates strong problem solving / troubleshooting abilities.
Demonstrates ability to create scripts to solve business needs and challenges.

Benefits

Benefits package including medical, dental, vision, HSA, and medical reimbursement
Annual bonus eligibility
401(k) match
Vacation and holiday pay
Employee assistance and identity theft protection
Career development and opportunity for internal promotions
Tuition reimbursement for further education
Company paid life insurance and short term disability

Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to Disability.accommodation@sclogistics.com and let us know your contact information and the nature of your request.

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