Position Title: Systems Administrator

Department: Information Technology

Reports to: IT Manager

Salary Range: $85,000 to $125,000

Principal Accountabilities:

Responsible for providing timely, effective user support that resolves the root causes of problems with primary focus on Production uptime.
Efficient, effective coordination with vendors and consultants as required.
Provides support for systems and functions not supported by Managed Service Provider: phones, printers, thin clients, computers tied to manufacturing equipment.
Collect information from users about problem and lead user through diagnostic procedures to determine source of problem. Escalate to MSP when required.
Provide Windows desktop support in-person and using remote control access for all company locations.
Assist in the maintenance and administration of user workstations, laptops, printers, network equipment and wireless devices.
Support Microsoft Office and any LOB applications.
iPhone and other PDA setup and troubleshooting.
Document work done in Help Desk tickets or email from initial request through request completion.
Coordinate user problem resolution with other IT department staff as necessary.
Develop and maintain system documentation regarding physical topology, equipment, environment and/or software.
Moving desktop computing hardware.
Create articles and procedures to answer Frequently Asked Questions and to document technical solutions.
Other duties as assigned and work as a team with other departments within the companies.
Occasional after-hours work required.

Minimum Qualifications:

5 years' experience in desktop support, network administration.

Organization of work for efficiency

Excellent customer service

Ability to identify problems and formulate solutions

Preferred Qualifications:

AA or AS degree in Information Technology or Computer Science

Certification in Network Administration

Certification in Microsoft application support

CompTIA A+, Network+ or Security+

FortiGate NSE4

Familiar with compliance programs; PCI, SOX, NIST

Policy and procedure documentation

Core Values:

Exceed internal & external customer's expectations with the highest quality of products and services.

Take Ownership. (TO)
- Exceed customer's expectations with the highest quality of products and service.
- Never pass along a problem.
- Acknowledge you are a role model.
- Safety first.
- Maintain clean and unobstructed work area.
- Maintain flexibility.
- Understand the meaning, cause, and effect of each of the Key Business Indicators.
- Develop key metrics, graphically depict and post measures.
Embrace Change.
- Continuously improve Products, Processes and Self.
- Possess a "Can Do" approach to all aspects of the job is a must.
- Embrace the Kaizen and change processes.
- Engage in Problem Solving not fire fighting.
Demonstrate Respect for others.
- Maintain a positive attitude with all of the stakeholders of SFE.
- Value and maintain positive personal relationships with co-workers, vendors and customers.
Promote teamwork and cooperative effort.
- Promote communications between and among employees on all SFE matters.
- Train and give guidance to Silicon Forest employees whenever appropriate.
- Provide positive critical feedback to upper management.
- Adopt a "Good to Great" philosophical approach.
Maintain professionalism.
- Make sound business decision based on proper due diligence, research and data.
- Maintain unquestionable levels of integrity and ethics - in perception and in fact.

Core Competencies:

Job-Specific Knowledge and skills: Acquires and applies knowledge, skills, and experience to accomplish results.

Keeps current with and effectively applies new work methods, skills, and technologies to complete work efficiently. (Embrace change)
Demonstrates the willingness and competence to work in multiple, functional areas (Teamwork)
Assesses situations accurately and determines appropriate action (professionalism)
Identifies and utilizes resources effectively and responsibly (Professionalism)
Plans, prioritizes, and organizes work effectively to produce measurable results (TO)
Takes ownership for own self-development (TO)

Quality: Provides high quality services, processes, programs and products while consistently seeking ways to improve outcomes and enhance service.

Takes a problem-solving approach when faced with challenging or difficult situations (Teamwork)
Proposes changes to policies or procedures, where appropriate (Embrace change)
Uses sound judgment (professionalism)
Consistently exceeds customer's expectation with High quality product and service.
Work is thorough, timely and reflects the highest degree of quality (TO)
Manages difficult and emotional situations effectively (Professionalism)
Takes initiative in improving service, processes, programs and products (TO)
Responds to requests in a conscientious and timely fashion (Teamwork)

PROFESSIONALISM & ACCOUNTABILITY: Demonstrates enthusiasm for and commitment to the position and accepts responsibility for personal actions

Organizes and maintains work environment to allow for productivity (TO)
Complies with departmental performance standards (Company)
Maintains appropriate confidentiality and respects the privacy of others (Professionalism)
Communicates clearly and effectively, both orally and in writing (Professionalism)
Demonstrates willingness to undertake duties as assigned (TO)
Demonstrates willingness to accept shift in responsibilities due to the nature of the changing workplace (Embrace change)
Conveys positive and professional image of work unit to others (Professionalism)
Tracks progress or improvements (TO)

COLLABORATION AND TEAMWORK: Supports a positive team environment in which members participate, respect and cooperate with each other to achieve desired results.

Uses Problem-Solving techniques to improve products and processes
Promote teamwork and cooperative effort
Promote communication between and among employees on all SFE matters
Collaborates with others to improve quality and address needs
Builds and sustains cooperative working relationships
Volunteers to participate in continuous improvement events, and Company committees
Demonstrates a sense of responsibility for the success of the group or department
Demonstrates a positive attitude in work assignment and interaction with others
Recognizes strengths and contributions of others
Provides leadership on projects and/or programs
Train and give guidance to SFE employees whenever appropriate

COMMITMENT TO THE VALUES OF THE DEPARTMENT & COMPANY: Promotes a safe and inclusive environment that provides for the open exchange of ideas and the virtues of integrity and honesty.

Integrity:

Works cooperatively with people of diverse cultural identities, styles and functional responsibilities
Demonstrates respect for the opinions and beliefs of others
Works effectively with others in a variety of settings
Makes ethical decisions

Organizational Understanding:

Represents the values of SFE to internal and external communities
Aligns individual work priorities with departmental and SFE's goals and visions
Visibly demonstrates care and concern for colleagues, staff, faculty, students and external customers
Demonstrates a clear understanding of policies and procedures of operation; complies with and applies policies and procedures appropriately (Company)
Understand the meaning, cause, and effect of each of the key Business Indicators

Silicon Forest Electronics, a subsidiary of Impact Electronic Solutions jobs