At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Summary

The “Premier Account Coordinator” is a dedicated support role responsible for managing a single high-value referral partner account to ensure seamless case management and partner satisfaction. This position handles case conversion, partner communication, fee payments, and compliance for one premier account, contributing to the firm’s referral partnership strategy. The Coordinator works closely with the Sr. Director and other team members to maintain operational efficiency and foster a strong, trusted relationship with the premier partner, balancing firm goals (e.g., revenue) with partner goals (e.g., reliability).

Responsibilities

Coordinate the conversion of referrals from the premier account into signed cases, ensuring timely intake and CRM updates (e.g., Salesforce).
Respond to all partner requests promptly, acting as the primary point of contact to maintain trust and satisfaction.
Process and update referral fee payments for the account, ensuring accuracy and compliance with agreements and regulations.
Maintain accurate CRM records for the account’s referrals, case statuses, and interactions to support firm reporting and partner transparency.
Escalate complex issues (e.g., compliance concerns, payment disputes) to the Sr. Director for resolution, supporting premier account goals.

Qualifications

Bachelor’s degree or equivalent experience.
2+ years in administrative, account management, or client service roles, ideally in a law firm or professional services.
Strong organizational skills, attention to detail, and proficiency with CRM tools (e.g., Salesforce) and Microsoft Office.
Excellent communication and interpersonal skills, with a focus on supporting partnerships.

Compensation and Benefits

Salary: $65,000-$75,000 annually.
Benefits: Health insurance, retirement plans, and professional development opportunities.

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Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

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Premier Account Coordinator