Who We Are

Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Reviews, analyzes, and reports on risk, quality, service, and controls to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Conducts risk assessments to ensure compliance with federal and state regulatory requirements, industry standards, and operating procedures. Maintains and updates procedural manuals, job aides and tools. Develops standard risk assessment scopes and conducts re-scoping of established reviews to ensure validity. Performs analyses to determine the root cause of process gaps. Monitors corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory requirements.

What You'll Do

Analyzes, defines and documents detailed process workflows through user interviews, facilitated workshops and subject matter expert engagement.
Creates a clear understanding of the core accountabilities within the process. Ensures the focus of activity is concentrated on the highest priority needs of the business.
Organizes the research for and development of specialized risk assessment scopes.
Collaborates with management and personnel to optimize risk assessment and scope development.
Identifies potential business risks, operational and regulatory process deficiencies, and improvement opportunities.
Gathers and synthesizes data; presents conclusions and offers risk mitigation, remediation, and process improvement solutions to management.
Makes recommendations for additional controls and corrective action to improve the efficiency and effectiveness of operations and risk mitigation processes.
Assists in preparing and presenting to management and/or affected business unit(s) on summaries, operational and regulatory risk assessment reports, trends, and remedial or mitigation solutions.
Gathers information and provides fact-based findings and recommendations. Escalates issues identified during review and analysis to stakeholders.
Establishes a network of subject matter experts that provide the detail and context for existing processes, and/or stakeholders that may influence others to help support or drive improvements and to mitigate risks.

What You'll Bring

Bachelor’s degree in business, accounting or finance, or equivalent work experience
2+ years of experience in the Financial Services Industry, preferably in a Mortgage Loan Servicing environment
Proficiency in Microsoft Office
Mortgage servicing or mortgage lending experience preferred
Working knowledge of operational and regulatory risk controls, concepts and practices
Ability to plan, organize and effectively execute risk mitigation and process improvement initiatives
Ability to establish and maintain effective working relationships within and between departments
Strong client service skills
Strong organizational and analytical skills
Attention to detail
Strong written and verbal communication skills
Strong interpersonal skills
Self-motivated; self-starter
Ability to manage multiple tasks and respond quickly to emergent problems

This is a remote job opportunity.

Pay Range: $62,700 - $83,575 annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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Risk Analyst (Remote)