Who We Are

Authentic is a unified platform that integrates M&A, brand strategy, creativity and digital innovation to unlock the power of its global Lifestyle and Entertainment portfolio. As the world’s largest sports and entertainment licensing company, Authentic connects strong brands with best-in-class partners to optimize long-term value in the marketplace. Its brands generate more than $32 billion in global annual retail sales and have an expansive retail footprint in more than 150 countries, including 13,000-plus freestanding stores and shop-in-shops and 400,000 points of sale. Authentic transforms brands by delivering powerful storytelling, compelling content, innovative business models and immersive experiences. It creates original marketing strategies to drive the success of its brands across all consumer touchpoints, platforms and emerging media

Why Authentic

You’ll be able to access the resources and scale, while leveraging innovative technology and nimble environment. What we’re saying is, this isn’t your average day job. If you’re hungry to drive ideas into action and own your career, let’s chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail, marketing, licensing, legal and more, we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go-getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles and Miami, as well as Toronto, Mexico City, London, and Shanghai.

What You’ll Do

The Senior Systems Administrator is responsible for the configuration, maintenance, and reliable operation of computer systems, networking, virtualization, and cloud platforms. This role ensures that the company's IT infrastructure, cloud applications and platforms, and end-user systems operate efficiently and securely, troubleshooting issues as they arise and proactively managing upgrades, patches, and system optimizations. The Senior Systems Administrator is also involved in technical projects and efforts, disaster recovery planning, data security, and providing technical support to end-users. This role requires a goal-oriented, agile professional who can think globally and act locally.

What you’ll be working on

System Administration

Install, configure, and maintain servers, networks, systems (both physical and virtual), and/or cloud platforms to ensure maximum uptime and performance.
Monitor and maintain system performance, security, and availability.
Troubleshoot issues as they arise.
Periodically review platforms for upgrades and/or migrations.
Apply patches and updates to maintain the health and security of systems.
Maintain SharePoint and related systems.
Understands and follows change management procedures.
Participate in the after-hours support rotation.

Network & Security:
- Manage the installation, configuration, and maintenance of network infrastructure (firewalls, routers, switches, etc.).
- Ensure security practices are implemented and followed, including firewall management, user access control, and vulnerability assessments.
- Understands and can practice server and system hardening.
- Implement and maintain backup and disaster recovery plans to ensure data integrity and availability.
Server & Storage Management:
- Install and manage servers (on-prem or cloud based), ensuring availability and optimal performance.
- Maintain and manage virtual environments or cloud platforms including provisioning, backups, and performance tuning.
- Manage storage solutions, including NAS, SAN, and cloud-based platforms.
- Manage and maintain Box including account management and security.
System Optimization:
- Continuously assess and optimize systems for improved efficiency and performance.
- Implement automation tooling to streamline repetitive tasks (e.g., PowerShell, Bash scripting).
- Perform periodic account assessments; optimize where possible.
Documentation & Reporting:
- Create and maintain detailed documentation of system configurations, processes, and troubleshooting steps.
- Provide regular reporting on system performance, security incidents, and other relevant metrics to management.
Project Planning & Management:
- Participate in the planning, execution, and delivery of technical projects and/or business initiatives, including infrastructure upgrades, system implementations, software deployments, cloud platforms, and/or data acquisitions.
- Collaborate with IT leadership, project stakeholders, and team members.
- Create and maintain comprehensive project documentation, including status reports and risk management plans.
User Support:
- Provide tier-2 support to internal users by troubleshooting issues related to hardware, software, and/or network access.
- Manage user accounts, permissions, and access rights in Active Directory or similar identity management platforms.
- Excellent diagnostic and problem-solving skills.
- Superior service orientation and communication ability.
Vendor Management:
- Work with third-party vendors for hardware and software procurement, troubleshooting, and support as needed.
- Assist with license management, renewals, and software audits to ensure compliance.

Must Haves:

3-5 years’ experience in providing end-user support in mid-large business.
A self-starter ability to multitask, prioritize issues based on severity and work within a team environment.
Approach users’ issues with empathy.
Strong knowledge of MAC OS (60%), Microsoft OS (40%).
Box (or equivalent) support experience.
Experience with automated management and deployment such as JAMF, ConnectWise.
Ability to learn new technologies quickly and with minimal guidance.
Thrives on technical challenges and takes pride in solving them.
Able to promptly and tactfully communicate with end users, provide solutions and/or direct requests of unresolved issues to appropriate IT team members.
Thorough understanding of hardware setup and software installations including Office 365, and account setup including email accounts, server access, and VPN access.
Outstanding organizational and time-management skills; you must be comfortable handling periods of high demand and expediting numerous priorities simultaneously.
Good knowledge of cyber security and data privacy principles.
Degree in Computer Science, Engineering, or equivalent experience.

Primary Location Salary Range: $90,000–$110,000

Fraud Alert: Unauthorized Job Offers and Impersonations

We have been made aware of fraudulent job offers and interview requests being sent by individuals falsely claiming to represent Authentic. These scams are often initiated via email, employment websites and social media, and may include fake interview requests, offer letters or attempts to collect personal and financial information.

Please note:

All legitimate Authentic job postings can be found only on our official website (authentic.com) or through our verified LinkedIn page (https://www.linkedin.com/company/weareauthentic).
Authentic does not conduct interviews over Teams or Zoom without prior email correspondence from a verified @authentic.com email address.
We will never ask you for sensitive personal information, payment or banking details as part of the hiring process.

If you believe you've been contacted by someone impersonating an Authentic team member, please report it immediately by emailing peopleandculture@authentic.com.

Authentic is an equal-opportunity employer and we value and embrace the diversity and inclusion of all Team Members. We do not discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age, marital status, protected veteran status, or other legally protected status.

For individuals with disabilities or religious obligations who would like to request an accommodation, please contact talent@authentic.com

To access Authentic' s Privacy Policy, which contains information regarding data collected from job applicants and how we use it, please click here:

https://www.authentic.com/privacy-policy

Authentic Brands Group jobs

Senior Systems Administrator