Description

Position: Junior Systems Administrator

Classification: Full-Time, Exempt

Reports to: IT Operations Manager

Date: September 2025

MISSION: Futuro Health launched in 2020 to address the critical shortage of workers in the healthcare sector. Our nonprofit mission is to improve the health and wealth of communities by growing the largest network of allied healthcare workers in the nation. Initially funded by a $130 million investment from Kaiser Permanente through a collective bargaining agreement with SEIU-UHW, Futuro Health has since grown to have a portfolio of funders, grants and contracts to do our work that is life changing. Every year, thousands of diverse adults become Futuro Health Scholars and pursue training to earn their credentials for a wide array of in-demand allied healthcare roles. What sets Futuro Health apart is our comprehensive approach to supporting Futuro Health Scholars throughout their education journey and our deep expertise in the healthcare sector. We address the healthcare workforce shortage by personalizing education journeys for diverse adults to enter into allied healthcare careers at low or no-cost. More on Futuro Health can be found at www.FuturoHealth.org.

OUR VALUES

Scholar Centered: We keep Scholars and equity at the center of our work.
Quality Solutions: We design quality solutions that are agile, inclusive, and scalable – for employers, partners, and communities.
Data-Driven Innovation: We continuously improve and innovate – and use data to inform our decisions.
Future Focused: We look toward the future and embrace new opportunities.
Collaborative: We earn and maintain trust through collaboration and acting with integrity and accountability.
Culture Matters: We steward our culture – and empower team members to contribute meaningfully.

Why Should You Join Futuro Health: Do you seek to change lives for the better? Do you want a role in a nonprofit focused on designing solutions and bringing direct services to make a difference to Scholars, communities and the nation? Have you shown grit when it comes to taking on challenges and pushing forward to resolution? Our team of talents share a commitment to Futuro Health’s nonprofit mission. We celebrate the opportunity to transform lives through our purpose-driven work. We bring our skillsets, a can-do attitude, and a collaborative approach to our everyday work of forging workforce development models that apply best practices. We know it takes collective effort to design adult-friendly, inclusive, agile, and scalable solutions that meet the big challenges of the day -- ranging from worker shortages, social and economic mobility, to equity in care. If these qualities speak to you, apply to become part of the Futuro Health team.

Position Summary: Under general supervision, the Jr. Systems Administrator at Futuro Health provides essential technical support to personnel, ensuring seamless operations through adept handling of computer hardware, software, and networks. This role involves installing, setting up, diagnosing, troubleshooting, and repairing issues with devices, software, hardware, networks, and peripheral equipment. In addition, the Jr. Systems Administrator will be responsible for overseeing the work of desktop support technicians, ensuring that all support requests are handled efficiently and effectively. The position adheres to typical business hours 8am-5pm, Monday through Friday. Some travel will be required.

Primary Duties And Responsibilities

Serve as a primary point of contact for all computer and system-related concerns from Futuro Health personnel and partners.
Efficiently triage helpdesk tickets, escalating when necessary to ensure timely resolution.
Supervise and provide guidance to desktop support technicians, ensuring adherence to company policies and procedures.
Document processes for technical support and end-users, ensuring knowledge retention and transfer.
Configure and deploy computer hardware utilizing Intune.
Collaborate with the IT Operations Manager in the development of Intune deployment packages.
Monitor operating systems and other software for necessary updates through Intune.
Stay vigilant in monitoring system vulnerabilities via MS Defender for Endpoint or other AV / EDR software.
Identity & Access Management: Manage Entra ID users, groups, and roles. Assign and audit Microsoft 365 licenses. Configure Conditional Access Policies for secure sign-ins. Enforce Multi-Factor Authentication (MFA) and password policies.
Monitoring & Alerts: Use Azure Monitor and Log Analytics to track system health. Set up alerts for resource usage, failures, or security events. Monitor Microsoft 365 service health and incident reports.
Security & Compliance: Review and respond to Microsoft Defender for Cloud alerts.
Automation & Scripting: Write basic PowerShell scripts for user provisioning, reporting, and automation.
Backup & Recovery: Monitor Veeam backup solution for failures and intervene as necessary.
Collaboration Tools Management: Administer Teams, SharePoint, and OneDrive settings. Manage guest access and external sharing policies. Support users with Teams meetings, chat, and file collaboration.

Qualifications

Proven experience in IT support, with a strong understanding of desktop support operations, tools, and best practices.
Minimum of 5 years in a technical support role, with at least 1-2 years in a supervisory or team lead capacity. Demonstrated ability to manage and mentor technical staff, delegate tasks effectively, and ensure timely resolution of support issues.
Proficiency in OS Imaging and software deployment.
Exposure to Azure Entra ID and/or Intune.
Email system administration & troubleshooting experience with Microsoft Exchange or Office 365.
Expert-level understanding of hardware and software, with proven expertise in diagnosing complex problems and applying effective solutions.
Familiarity with anti-virus, anti-spam, wireless communication, mobile devices, and information technology security.
Strong customer service orientation, with the ability to work effectively under pressure and multitask.
Strong communication and interpersonal skills to coordinate with cross-functional teams and provide clear guidance to direct reports.

Education: Bachelor’s in computer science or related technical instruction preferred but not required.

Supervisory Responsibility: This role will have supervisory responsibility over other staff.

Work Environment/Travel: This is a remote role. Travel will also be required to attend meetings and conferences.

Physical Demands: Able to sit, stand, and type for long periods of time. Ability to work irregular hours including after hours and weekends although this will be infrequent. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type: This position is full-time, exempt. The hours may include weekends, nights and holidays.

Comprehensive Benefits: These excellent benefits are designed to enhance you and your family's well-being and support your success.

Platinum Tier Medical Plans: Choose from PPO, HMO, and HDHP options, all fully paid for by Futuro Health.
Dental and Vision Plans: Comprehensive coverage, fully paid for by Futuro Health.
Life and AD&D, Long and Short-term Disability, and EAP: Fully covered by Futuro Health to ensure your peace of mind.
401K Plans: Traditional and Roth Safe Harbor Plans with a 100% match up to 4% of employee contributions (subject to IRS limits). Immediate vesting.
Flexible Spending Accounts: Options include FSA, HSA, and Limited FSA Plans.
Voluntary Ancillary Benefits: Additional coverage for hospital stays, critical illness, accidents, legal services, identity theft protection, and pet care.
Reimbursements: Mobile phone, internet, and gym membership costs.
Wellness Programs: Access to a variety of wellness initiatives to support your overall health.
Career Growth: Opportunities for professional development and advancement.

Equal Opportunity: Futuro Health is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Requirements

Applicants must be authorized to work within the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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Junior Systems Administrator