Class Summary

This is the second and professional level in a two level Technology Classification Series devoted to providing technical analytical activities. Depending on assignment, duties may include: providing advanced technical support to internal customers; maintaining and administering IT infrastructure; evaluation of technical policies and procedures relating to applications and systems used by departments of the city; project management relating to security, physical access, and deployment of network, servers, and other technical infrastructure; researching and recommending technology and procedural improvements; assisting with short and long-term technology planning and documentation; administering server or network related hardware; inventory management for technology equipment; and/or, performing other related activities.

Participates in on-call duty rotation and acts as a member of the Emergency Operations Committee

TYPICAL CLASS ESSENTIAL DUTIES: (These duties are a representative sample; position assignments may vary.)

Provides routine to advanced technology support, including server, storage, network, operating systems, email, and data center support, to internal customers; evaluates and resolves complex or unusual hardware and software malfunctions that cannot be resolved by other IT staff; ensures proper and efficient use and integration of technology in work operations.

Serves as the lead technical administrator for the City; work involves responding to service desk requests; planning or participating in configuring, installing, testing, and maintaining network and server infrastructure, to also include printers, monitors, data, radio, telephones, and other network devices; and performing and testing backups and upgrades.

Prioritizes, assigns, and coordinates projects, which may include assessing organizational needs, establishing timelines and work plans, establishing and monitoring accounts, assigning tasks, monitoring progress, identifying and removing project barriers, and preparing progress reports. Manages the work of external contractors and consultants which includes negotiating and monitoring work contracts. (C4)

Prepares technology procedures and systems documentation; provides input into development of departmental policies and budget; researches and recommends technology improvements, upgrades, and replacements; and assists with long- and short-term technology planning and inventory management.

Researches, recommends, and coordinates any upgrades/deployments relating to IT security related physical and technical infrastructure.

Monitors and maintains supplies and inventory, which includes: maintaining applicable hardware, software, and licensing information; documenting changes to inventory, developing a schedule for purchases of hardware and software; selecting and purchasing hardware and software; and/or performing other related activities.

Performs other duties of a similar nature or level.

This job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Training And Experience

Bachelor's degree in Computer Science or directly related field and five (5) years of experience in assigned area of responsibility; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

CompTIA A+, Network+, Project+, or PMP certifications preferred.

Licensing Requirements

This position is required to pass CJIS checks from Texas DPS, and must maintain security clearance as required by agencies associated with and working for the City of West University Place

Current and Valid state issued driver's license

Knowledge

Project management principles and practices;
Applicable hardware, software, and peripheral devices;
Network and Server design, maintenance, and implementation practices and procedures;
Physical Access systems and controls;
Security practices and policies;
Inventory management;
Understanding of business practices
Problem-solving aptitude
Excellent communications skills
Strong team player and ability to work with leaders, peers, and contractors
Applicable Federal, State, and City laws and regulations

Skills

Manage timelines in order to provide on-time delivery for all work
Managing projects;
Installs or replaces hardware/software as needed
Coordinates / Assists IT Project initiatives
Troubleshooting complex IT issues;
Communicating technical information to a non- technical audience;
Good documentation skills;
Timely resolution of all daily customers' needs/issues that arise;
Troubleshoot and resolve security related issues;
Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to enable

Individuals With Disabilities To Perform The Essential Functions.

Positions in this class typically require: climbing, crouching, reaching, standing, walking, pushing, pulling, lifting,

fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently,

and/or up to 10 pounds of force constantly to move objects.

Work generally performed in a climate and temperature-controlled building with moderate exposure to outdoor

weather conditions. Travel between city buildings and managed sites is necessary.

This position is required to pass CJIS background checks from Texas DPS, and must maintain security clearance as required by agencies associated with and working for the City of West University Place.

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City of West University Place jobs

Information Technology Analyst