Our client, a consumer lender with over $1B in assets, is adding a Chief Operating Officer to their executive team. This role is responsible for providing leadership, vision, and management of the company’s day-to-day operations. This position ensures efficient, cost-effective, and customer-focused operations across all departments while aligning operational performance with organizational strategy. The COO partners with executive leadership to drive innovation, efficiency, compliance, and sustainable growth.

Essential Functions

Plan, direct, and oversee company operations, ensuring the effective implementation of strategic goals and efficient business systems.
Develop and execute operational strategies for facilities, technology, and logistics.
Collaborate with executive leadership to establish and achieve company goals while providing guidance on operations projects, systems, and long-term planning.
Identify and implement process improvements, technologies, and best practices that enhance efficiency, scalability, and customer experience.
Establish, communicate, and enforce operations-related policies, standards, and security measures to ensure compliance and consistency.
Partner with department leaders to ensure operational alignment with corporate objectives and the strategic plan.
Oversee performance metrics and reporting to measure operational success and identify opportunities for improvement.
Lead cross-functional initiatives that drive organizational excellence and employee engagement.
Supervise and support the Information Technology and Project Management departments, ensuring alignment with company needs and goals.
Develop and maintain business continuity, safety, and risk management programs to ensure operational stability.
Prepare and monitor departmental budgets, optimizing resource allocation to achieve operational and strategic objectives.
Establish and monitor staff performance and development goals, set priorities, and conduct performance evaluations.
Serve as Corporate Records Officer, ensuring compliance with records management and offsite storage programs in coordination with IT and Internal Audit.
Promote a culture of accountability, teamwork, and operational excellence.
Perform other duties as assigned.

Supervisory/Manager Responsibility

Supervises IT and Facilities staff including hiring, training and monitoring attendance.
Oversees performance management, setting and monitoring performance goals, conducting annual performance reviews and making recommendations for merit increases.
Mentors and guides direct reports to support their professional development and performance.

Education and Experience

Bachelor’s degree in business administration, operations management, or related field required; advanced degree preferred.
Ten (10)+ years of progressive experience in operations leadership, with a strong focus on technology, project management, and organizational effectiveness, preferably in a financial services or related industry.
Five (5)+ years of experience managing cross-functional teams and large-scale projects.
Experience in regulated industries and understanding of compliance requirements strongly preferred.

Skills and Abilities

Demonstrates core values of respect, integrity, great service, high value for employees and customers, transparency and teamwork, through actions and behaviors.
Excellent leadership and coaching abilities; promotes positive team culture and professional development.
Ability to maintain a growth mind-set, manage strategically and think innovatively.
Consistently demonstrates and holds oneself accountable to the ethics and values of the organization, understanding that leading by example is critical in leading an organization.
Strong ability to coach and mentor others in a positive and productive manner and provide feedback for improvement.
Ability to make sound decisions when establishing and executing policies, procedures and goals.
Ability to deal effectively and cooperatively with all levels of staff, as well as internal and external stakeholders.
Ability to establish and maintain a complex departmental budget.
Strong ability to establish annual goals and hold oneself accountable for results.
Ability to communicate effectively, both verbally and in writing with all levels of management, staff and internal/external stakeholders.
Sound interpersonal skills with the desire to build mutually beneficial relationships internally and externally.
Excellent organizational skills, attention to detail, and time management skills with a proven ability to manage multiple competing priorities and meet deadlines.
Ability to act with integrity, professionalism, and confidentiality
Ability to accept accountability for decisions, actions and results.
Ability to work harmoniously as a reliable team member.
Proficiency in Microsoft Office Suite and familiarity with operational and data management systems.

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Chief Operating Officer