Job Title: System Administrator – IT Infrastructure & Network Support

Location: Philadelphia, PA (Fully Onsite)

Salary: Up to $105,000 + Benefits

Overview:

We are seeking an experienced System Administrator to join our growing IT team. The ideal candidate will have strong expertise in network management, server infrastructure, and enterprise-level application support. This position is responsible for supporting critical business systems, including industry-standard tools like Aderant, iManage, and others. The role requires hands-on technical support, troubleshooting, and maintenance of network systems, servers, and cloud environments.

As a key member of the IT team, you will be expected to take ownership of tickets, resolve technical issues, and ensure smooth system operations. The position also requires periodic travel to semi-regional offices, making it essential to be flexible and willing to support remote locations as needed.

Key Responsibilities:

Network & Server Management:
Manage and troubleshoot complex network configurations, including Cisco Meraki devices and other network hardware.
Ensure reliable and secure operation of enterprise servers, including storage, backup, and cloud systems.
Support and monitor the company’s network infrastructure and VPN services.
Application Support:
Troubleshoot, configure, and maintain critical business systems, such as Aderant, iManage, and other enterprise applications.
Collaborate with internal teams to ensure system integration and smooth operation of business-critical software.
Technical Support & Issue Resolution:
Take ownership of IT support tickets related to system issues, network failures, or application bugs, ensuring timely resolution.
Provide in-depth technical support and troubleshooting for end-users and remote staff.
Maintain detailed documentation of issues, resolutions, and processes for future reference.
Infrastructure Maintenance:
Perform routine system updates, patches, and security assessments on network hardware and software.
Oversee disaster recovery and data integrity for all systems.
Travel & On-Site Support:
Travel to semi-regional offices as needed to support infrastructure and provide hands-on technical assistance.
Provide support for office relocations, hardware installation, and network configuration at remote sites.

Requirements:

Experience:
5+ years of experience in system administration, network support, or similar roles.
Strong experience with networking hardware, particularly Cisco Meraki devices.
Knowledge and experience with enterprise-level applications like Aderant, iManage, and other critical business tools.
Technical Skills:
Advanced networking knowledge: IP routing, VLANs, VPNs, firewalls, etc.
Proficient with server operating systems (Windows, Linux).
Strong troubleshooting and issue resolution skills.
Experience with cloud infrastructure (AWS, Azure, etc.) a plus.
Travel:
Willingness to travel to regional offices as needed (typically 1-2 days per month).
Other Requirements:
Ability to communicate complex technical issues in a clear, concise manner to non-technical users.
Strong problem-solving and multitasking skills in a fast-paced environment.
Ability to work independently and as part of a collaborative team.

Benefits:

Competitive salary up to $105,000 annually.
Comprehensive health, dental, and vision insurance.
Paid time off (PTO) and paid holidays.
401(k) plan with company match.
Opportunities for professional development and certifications.
Reimbursement for travel and remote office support.

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