Ahmed Shamoo
Details
1997 : 2003
Piano performance
Monmouth Conservatory of Music
1994 : 1997
Hyundai AutoEver America
Sr. Manager - Cybersecurity Strategy & Operations
2016 : 2021
VXI Global Solutions, LLC
Senior IT Director - Global Infrastructure
2015 : 2016
VXI Global Solutions, LLC
IT Director - Client Devices & PMO
2011 : 2015
VXI Global Solutions, LLC
IT Project Manager
2007 : 2011
Vonage
Marketing Analyst II - Telesales & Retail Marketing
Skills
Access, Analytics, Avaya, Business Analysis, Business Process Improvement, Call Center, Call Center Development, Call Centers, Capacity Planning, CCDA, CCNA, Contact Centers, CRM, Cross-functional Team Leadership, Customer Experience, Customer Retention, Customer Satisfaction, Data Analysis, Databases, DBVisualizer, Inbound Marketing, IVR, Leadership, Management, Marketing, Microsoft SQL Server, Microstrategy, Networking, Offshoring, Outsourcing, PostgreSQL, Process Improvement, Program Management, Quality Assurance, RFP, Routing Protocols, Service Delivery, Software Documentation, SQL Server, Team Leadership, Team Management, Technical Support, Telecommunications, Telemarketing, Training, Troubleshooting, Vendor Management, Vendor Relations, Visio, VoIP, Cross-functional Team, Business Process
About
Experienced Leader of Information Technology with demonstrated history of success working in the BPO outsourcing/off-shoring industry. Strong professional skillset in InfoSec/Governance, PCI DSS, SOC II, NIST, ISO, and HIPAA auditing, IT Operations Management, DevOps, Disaster Recovery, Project Management, IP Routing & Switching, PBX/call routing technologies, and Desktop Support. Focused on prioritizing business needs from an IT perspective while maximizing uptime and improving efficiency.