Ahmed Shamoo

Details

Skills

Access, Analytics, Avaya, Business Analysis, Business Process Improvement, Call Center, Call Center Development, Call Centers, Capacity Planning, CCDA, CCNA, Contact Centers, CRM, Cross-functional Team Leadership, Customer Experience, Customer Retention, Customer Satisfaction, Data Analysis, Databases, DBVisualizer, Inbound Marketing, IVR, Leadership, Management, Marketing, Microsoft SQL Server, Microstrategy, Networking, Offshoring, Outsourcing, PostgreSQL, Process Improvement, Program Management, Quality Assurance, RFP, Routing Protocols, Service Delivery, Software Documentation, SQL Server, Team Leadership, Team Management, Technical Support, Telecommunications, Telemarketing, Training, Troubleshooting, Vendor Management, Vendor Relations, Visio, VoIP, Cross-functional Team, Business Process

About

Experienced Leader of Information Technology with demonstrated history of success working in the BPO outsourcing/off-shoring industry. Strong professional skillset in InfoSec/Governance, PCI DSS, SOC II, NIST, ISO, and HIPAA auditing, IT Operations Management, DevOps, Disaster Recovery, Project Management, IP Routing & Switching, PBX/call routing technologies, and Desktop Support. Focused on prioritizing business needs from an IT perspective while maximizing uptime and improving efficiency.